Michael Townsend
Racine,WI
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Forward-thinking Operations Specialist bringing [Number] years of expertise in [Area of expertise] for [Industry] sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in [Software] and [Software].
Overview
25
25
years of professional experience
Work History
Supervisor
City Of Racine
04.1998 - Current
- Maintained clean and well-organized building areas to avoid violations or unnecessary work hazards .
- Conducted routine walk/thru make sure youth programs are conducted in proper manner.
- Create programs to keep youth motivated and engaged .
- Maintained overall safe work environment with youth training programs and enforcement of safety procedures..
- Handled complaints, resolved issues, and adjusted policies to meet changing needs.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize .
Operations Supervisor
XPO Logistics
07.2010 - 02.2023
- Tracked company equipment, tools and technology to manage inventory.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Compiled training materials for new employees and tracked skill development.
- Motivated and trained employees to maximize team productivity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
No Degree - Operations Management And Supervision
Gateway Technical College
Kenosha, WI02.2024
High School Diploma -
Park High School
Racine, WI06.1990
Skills
- Waste Reduction
- Business Planning
- Financial Management
- Social Justice
- Communication
- Mentoring
- Leadership
- Employee Performance Management
- Employee Coaching and Mentoring
- Performance Motivation
- Training and Development
- Continuous Improvement Projects
- Safe Work Methods
- Payroll Preparation
Youth Coach
Scheduling and presiding over games. Working to improve team unity and sportsmanship. Ensuring all team members get equal playing time .
Emphasizing skills development including safety and fair play and sportsmanship.
Also dedicated to a life time membership of mentoring .
Timeline
Operations Supervisor
XPO Logistics
07.2010 - 02.2023
Supervisor
City Of Racine
04.1998 - Current
No Degree - Operations Management And Supervision
Gateway Technical College
High School Diploma -
Park High School
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