Summary
Overview
Work History
Education
Skills
Timeline
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Michael Tran

Falls Church,VA

Summary

Professional with strong background in learning and development, ready to elevate team performance and foster growth. Adept at designing engaging training programs, facilitating effective learning sessions, and utilizing innovative educational tools. Known for strong collaboration, adaptability, and delivering impactful results. Skills include curriculum development, instructional design, and effective communication.

Overview

2025
2025
years of professional experience

Work History

Driver

Uber
10.2018 - Current
  • Driven over 16,000 customers
  • Transported clients to events and programs according to activity schedule.
  • Documented daily mileage, gas and other data.
  • Saved on gas costs every month by planning more efficient routes.
  • Offered riders information about local attractions and restaurants.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Achieved consistently high customer scores due to exceptional service.


Learning Ambassador

Amazon
05.2021 - Current
  • Analyzed company training methods and helped make adjustments to fix ongoing issues, increased efficiency and exceed training goals.
  • Helping new employees with anything necessary.
  • Providing assistance in the process of organizing marketing events.
  • Working towards generating sales directly and/or indirectly.
  • Staying up-to-date with the latest industry development and trends.

Auditor, OB Picker/ IB Stow, Waterspider

Amazon
09.2020 - 01.2021
  • Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
  • Maintained work environments safe and efficient at all times.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Satisfied reporting requirements with timely and accurate logging of daily activities.
  • Applied schedule, organizational and routing knowledge to enhance delivery planning.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Handled merchandise in accordance with product handling standards.

Overnight Front Desk

24 Hour Fitness
2013 - 2014
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Cleaned and polished footwear with liquid or sole dressing and daubers.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Recognized by management for providing exceptional customer service.

Bakery Assistant

Safeway
2005 - 2007
  • Followed recipes to mix dough in batches sufficient for daily production quota.
  • Washed preparation utensils, tools and machinery by hand and using industrial dishwasher, segregating used utensils from clean to prevent cross-contamination.
  • Organized raw ingredients and supplies in storage areas, moving and sorting large bags of flour and sugar, containers of cooking oil and other ingredients.
  • Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
  • Alerted management to issues with equipment condition, including broken utensils and operation problems with ovens, coffee machines and registers.
  • Set up fresh baked goods in front display, organizing for visibility and to showcase daily specials or items with limited availability or shelf-life.

Education

Full Stack Engineer

Virginia Tech University
03-2025

Skills

  • Leadership
  • Social Media Marketing
  • Organization
  • Sales
  • Flexible
  • Training & Development
  • Collaboration & Communication
  • Team-building activities

Timeline

Learning Ambassador

Amazon
05.2021 - Current

Auditor, OB Picker/ IB Stow, Waterspider

Amazon
09.2020 - 01.2021

Driver

Uber
10.2018 - Current

Overnight Front Desk

24 Hour Fitness
2013 - 2014

Bakery Assistant

Safeway
2005 - 2007

Full Stack Engineer

Virginia Tech University

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Michael Tran