Michael E. Tran

• Support daily store operations, including sales performance, inventory management, customer service, and team leadership.
• Coach and develop employees to improve product knowledge, operational efficiency, and the overall customer experience.
• Resolve customer concerns through active listening, problem-solving, and service recovery while maintaining company standards.

• Developed expertise in consultative sales by identifying customer needs and recommending effective product solutions.
• Applied training in store operations, inventory control, financial performance, and leadership practices through the Management Training Program.
• Built strong customer relationships through communication, product education, and service-focused interactions.

• Provided individualized support while promoting independence, safety, and quality of life for clients.
• Maintained accurate documentation and communicated effectively with clients, families, and care teams.
• Adapted to changing needs through patience, empathy, and strong problem-solving skills.

Certificate of Accomplishments: Intercultural Communication, Interpersonal Communication

Certificate of Accomplishment: Communication Studies