Omar N Chapa
Pearland,Tx
Summary
Proven leader in customer satisfaction and inventory management. Enhanced sales growth through exceptional service. Skilled in customer account management and critical thinking, fluent in both English and Spanish. Excelled in fostering teamwork and adapting to new challenges, significantly contributing to operational excellence and customer loyalty.
Overview
2
2
years of professional experience
Work History
Store Assistant Manager
Sherwin-Williams
08.2024 - Current
- Assisted with inventory control measures such as cycle counts and reconciling discrepancies in stock records.
- Promoted sales growth by assisting customers with product selection and offering product recommendations.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Provided training to new hires on store procedures, product knowledge, and customer service best practices.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Management & Sales Training Program
Sherwin-Williams
07.2024 - 08.2024
Store Customer Service Specialist
Sherwin-Williams
01.2023 - 07.2024
- Increased customer satisfaction by providing exceptional problem-solving skills and personalized solutions.
- Managed opening and closing procedures, ensuring smooth operations and adherence to company standards
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Developed rapport with customers, fostering long-term relationships and repeat business.
Education
Bachelor of Science - General Business
University of Houston Clear Lake
Houston, TX05.2024
Skills
- Customer Account Management
- Customer Service
- Critical Thinking
- Inventory Management
- Communication Skills
- Microsoft Office
- Teamwork and Collaboration
- Adaptability
Timeline
Store Assistant Manager
Sherwin-Williams
08.2024 - Current
Management & Sales Training Program
Sherwin-Williams
07.2024 - 08.2024
Store Customer Service Specialist
Sherwin-Williams
01.2023 - 07.2024
Bachelor of Science - General Business
University of Houston Clear Lake
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