Michael Troyer
Sales/delivery
Wilmington,DE
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
20
20
years of professional experience
Work History
Account Sales Manager
Redbull Distribution Company
09.2020 - Current
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Built relationships with customers and community to establish long-term business growth.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Route Service Sales Representative
UniFirst
05.2018 - 09.2020
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Maintained records of sales and customer information to support accuracy.
- Immediately addressed problems with customers to promote speedy resolution.
- Processed payments, made change, and provided receipts.
- Stocked shelves and loaded orders to prepare deliveries.
- Maintained positive relationships with customers to promote continued business opportunities.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Developed strong customer base through efficient and reliable service.
- Represented wide range of products and brands.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Displayed products properly at customer sites and according to company specifications and policies.
Sales Representative
Canada Dry/ 7up Corporation
09.2008 - 05.2018
- Attended monthly sales meetings and quarterly sales trainings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Trained and mentored new sales representatives.
- Met existing customers to review current services and expand sales opportunities.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Trained new employees on customer service, money handling and organizing strategies.
- Informed customers of promotions to increase sales productivity and volume.
Education
Diploma - Electrical Engineering
Delcastle Vocational High School
Newport, DE06.2002
Skills
- Sales Presentation
- Persuasive Negotiations
- National Account Management
- Product and Service Management
- Goals and Performance
- Product Knowledge
- Business Development and Planning
- Time Management
- Account and Territory Management
- Coaching and Mentoring
- Continuous Improvements
- Account Servicing
- Order Management
- Persuasive Selling
- Prospecting Skills
Timeline
Account Sales Manager
Redbull Distribution Company
09.2020 - Current
Route Service Sales Representative
UniFirst
05.2018 - 09.2020
Sales Representative
Canada Dry/ 7up Corporation
09.2008 - 05.2018
Diploma - Electrical Engineering
Delcastle Vocational High School
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