Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michael Tsunis

Henderson,NV

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

36
36
years of professional experience

Work History

General Manager

MTSRB
Las Vegas, NV
01.2017 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

CEO

Tatuado Hospitality Mngmt
Las Vegas, NV
01.2014 - 01.2020
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.
  • Created a positive work culture, resulting in increased employee satisfaction and retention rates.

President of Sales

Poolside Pineapple & Custom Glassware Design
Las Vegas, NV
06.1994 - 09.2016
  • Developed and executed successful marketing campaigns, resulting in higher brand visibility and market share growth.
  • Played an instrumental role in acquiring significant clients which boosted the company''s market credibility and contributed to overall growth.
  • Cultivated an extensive network of contacts within target industries, leveraging professional relationships to generate leads and secure new business deals.
  • Optimized sales operations through continuous process improvement initiatives, driving cost savings and enhanced productivity.
  • Championed a customer-centric approach within the organization, instilling a culture of exceptional service delivery that resulted in increased loyalty and repeat business from clients.

Banquet Bartender

Bellagio Hotel & Casino
Las Vegas, NV
10.1997 - 09.2004
  • Prepared for events by setting up bar, stocking supplies, and arranging tables.
  • Responded to guest questions and requests with friendly and knowledgeable service.
  • Contributed to successful events by setting up mobile bars in various locations according to event specifications.
  • Set up glassware, liquor, and other necessary supplies for special events.
  • Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.

Gaming Bartender

Buffalo Bills Hotel & Casino
Primm
08.1994 - 07.2002

Bartender

Mandalay Bay
Las Vegas, NV
06.1997 - 09.2000
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

High volume Beach bartender responsible for efficiency.

Bartender Shift Manager

Office Bar Lounges
Las Vegas, NV
09.1988 - 01.1997
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.

Education

Yes - Practical College Prepatory

Valley High School
Las Vegas, NV

None - Business Mngmt

UNLV
Las Vegas, NV

Yes - Mixology

Nevada Bar Micology
Las Vegas, NV
09.1988

Skills

Micologist

Accomplishments

2001 USA Mixologist Champion via Angostura World Championship

Timeline

General Manager

MTSRB
01.2017 - Current

CEO

Tatuado Hospitality Mngmt
01.2014 - 01.2020

Banquet Bartender

Bellagio Hotel & Casino
10.1997 - 09.2004

Bartender

Mandalay Bay
06.1997 - 09.2000

Gaming Bartender

Buffalo Bills Hotel & Casino
08.1994 - 07.2002

President of Sales

Poolside Pineapple & Custom Glassware Design
06.1994 - 09.2016

Bartender Shift Manager

Office Bar Lounges
09.1988 - 01.1997

Yes - Practical College Prepatory

Valley High School

None - Business Mngmt

UNLV

Yes - Mixology

Nevada Bar Micology
Michael Tsunis