MICHAEL TUGAN
Howard City,MI
Summary
Dynamic and results-driven retail management professional with a proven track record of success, including recognition as Frito-Lay's 2018 Rookie of the Year and a top score of 113/113 in Market Masters 2022. Experienced as a new hire trainer and Route Sales Specialist, demonstrating exceptional leadership and organizational skills. Expertise includes Merchandising, Ordering, Training, contributing to a consistently high-performing team environment.
Overview
18
18
years of professional experience
Work History
Route Sales Specialist
Frito Lay
Byron Center, MI
05.2022 - Current
- Enhanced partnerships with store managers by engaging in regular discussions and joint promotional planning.
- Mentored new route sales representatives by sharing proven best practices to optimize daily sales operations.
Route Sales Representative/Small Format Trainer
Frito Lay
Byron Center, MI
02.2018 - 05.2022
- Achieved effective product delivery and merchandising for Frito Lay. Improved shelf aesthetics to enhance customer engagement. Developed strategic customer relationships to maximize display space and visibility.
- Oversaw training programs for new hires to align with Frito Lay's safety and professionalism standards. Guided team members in daily route sales, inventory management, merchandising, and vehicle upkeep.
Store Manager
Save A Lot
Cedar Springs, MI
06.2013 - 02.2018
- Addressed customer inquiries and complaints effectively, ensuring satisfaction and fostering loyalty.
- Managed daily store opening and closing activities to maintain a secure and organized environment.
- Managed daily deposit processes to maintain financial integrity and accountability.
- Oversaw hiring, training, and evaluation of personnel, implementing promotions or terminations as necessary.
- Assigned employees to targeted responsibilities to optimize team performance.
- Facilitated efficient work scheduling and documented employee time cards for accurate payroll processing.
- Responsible for weekly payroll and budgeting of payroll hours.
- Estimate consumer demand and determine the types and amounts of goods to be sold.
- Managed product ordering processes for entire store inventory.
- Oversaw merchandising strategies to enhance product visibility and drive sales.
Front End Manager
Save A Lot
Cedar Springs, MI
06.2014 - 12.2015
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Assign employees to specific duties.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Key turner position
- Counting down tills
Assistant Store Manager
Save A Lot
Wyoming, MI
12.2012 - 06.2013
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Inventory stock and reorder when inventory drops to a specified level.
- Assign employees to specific duties.
- Examine merchandise to ensure that it is correctly priced and displayed correctly.
- Training for Store Manager
Front End Manager
Save A Lot
Cedar Springs, MI
05.2011 - 12.2012
- Delivered exceptional customer service by greeting and assisting customers with inquiries and complaints.
- Delegated specific duties to employees to enhance operational efficiency.
- Oversaw work activities of subordinates, including cleaning and organizing shelves and displays, while driving merchandise sales.
- Key turner position
- Counting down tills
Stocker
Save A Lot
Cedar Springs, MI
11.2007 - 05.2011
- Executed merchandise stocking to ensure optimal product availability and presentation.
- Processed customer transactions efficiently and accurately. Assisted customers with inquiries and product selections. Maintained cleanliness and organization of checkout area.
- Assisted in executing store resets to enhance product placement and visibility. Supported team members in organizing merchandise according to planograms. Contributed to maintaining store standards during reset processes.
Education
High School Diploma - General Education
Cedar Springs High School
Cedar Springs, MI06-2010
High School Diploma - Information Technology
Kent Career Technical Center
Grand Rapids, MI06-2010
No Degree - Business Management
Grand Rapids Community College
Grand Rapids, MI04-2014
Skills
- Merchandising
- Policies and procedures implementation
- Stock rotation
- Product presentation
- Safe vehicle operation
- Route management
Timeline
Route Sales Specialist
Frito Lay
05.2022 - Current
Route Sales Representative/Small Format Trainer
Frito Lay
02.2018 - 05.2022
Front End Manager
Save A Lot
06.2014 - 12.2015
Store Manager
Save A Lot
06.2013 - 02.2018
Assistant Store Manager
Save A Lot
12.2012 - 06.2013
Front End Manager
Save A Lot
05.2011 - 12.2012
Stocker
Save A Lot
11.2007 - 05.2011
High School Diploma - Information Technology
Kent Career Technical Center
High School Diploma - General Education
Cedar Springs High School
No Degree - Business Management
Grand Rapids Community College