Michael Turner
Crestview,FL
Summary
Dynamic Retail Manager with extensive experience excelling in staff management and customer service. Achieved significant improvements in sales increase, inventory management and operational efficiency, fostering a culture of accountability and engagement. Proven ability to enhance customer satisfaction through proactive issue resolution and effective team leadership.
Overview
10
10
years of professional experience
Work History
Department Manager
Publix Super Markets Inc
Niceville, FL
10.2023 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Improved operational efficiency with introduction of cutting-edge technology solutions.
- Increased customer satisfaction with proactive issue resolution strategies.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
Assistant Deli Manager
Publix Super Markets Inc
Fort Walton Beach, FL
07.2019 - 09.2022
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Increased sales through effective merchandising and attractive product displays.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
- Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
- Streamlined deli operations by implementing efficient inventory management processes.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Inventoried food products and associated materials on weekly basis.
- Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Assisted in budgeting efforts by tracking sales data, identifying trends, and making informed suggestions for future planning purposes.
- Regularly assessed employee performance levels and provided constructive feedback to promote continuous improvement within the team.
- Developed creative solutions to minimize shrinkage rates while still maintaining optimal freshness standards for all products offered in the deli area.
Deli Clerk
Publix Super Markets Inc
Crestview, FL
11.2018 - 07.2019
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
Crew Member
Chipotle Mexican Grill
Destin, FL
12.2017 - 11.2018
- Managed front counter and drive-thru operations.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated effectively with team members and embraced feedback from management.
- Assisted in the preparation and production of food displays and service stations.
- Ensure the maintenance and cleanliness of the kitchen and restaurant.
Sales Associate
Trade It
Fayetteville, NC
08.2015 - 07.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Showcased product features to confirm effective operation for customers.
- Assessed market data to establish fair valuations for traded goods.
Education
Business Management
University of North Carolina At Pembroke
Pembroke, NCSeventy First High School
Fayetteville, NC2015
Skills
- Staff management
- Team leadership
- Customer service
- Safety and security
- Training and mentoring
- Retail management
- Customer engagement
- Employee scheduling
- Order processing
- Sales reporting
- Department leadership
- Supply and inventory management
- Employee engagement
- Forecasting and planning
- Visual merchandising
- Workflow optimization
- Project management
- Workflow coordination
Timeline
Department Manager
Publix Super Markets Inc
10.2023 - Current
Assistant Deli Manager
Publix Super Markets Inc
07.2019 - 09.2022
Deli Clerk
Publix Super Markets Inc
11.2018 - 07.2019
Crew Member
Chipotle Mexican Grill
12.2017 - 11.2018
Sales Associate
Trade It
08.2015 - 07.2016
Business Management
University of North Carolina At Pembroke
Seventy First High School