Michael Utt
Weyers Cave,VA
Summary
Results-driven sales representative with expertise in customer engagement, negotiation, and problem-solving. Proven ability to develop strong relationships, effectively resolve inquiries, and enhance customer experiences.
Overview
9
9
years of professional experience
Work History
Sales Representitive
Great Eastern Resorts
McGaheysville, Va
06.2026 - Current
- Engaged customers to understand their needs and recommend suitable products.
- Conducted product demonstrations to highlight features and benefits for potential buyers.
- Maintained accurate records of sales transactions and customer interactions in the system.
- Resolved customer inquiries promptly, ensuring a positive shopping experience for all clients.
- Developed key customer relationships to increase sales.
- Negotiated pricing contracts with customers to maximize profits.
- Reviewed monthly performance against targets set by management team.
- Negotiated sales agreements with clients to ensure mutual satisfaction. and handled complaints or objections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend the best products and services.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Sub Contractor
Blacks Paint and Flooring
Harrisonburg, Virginia
03.2017 - 05.2026
- Oversaw installation processes to meet company standards and client expectations.
- Managed subcontractor schedules to ensure timely project completion.
- Monitored subcontractor activities, including work progress, labor costs, materials used, and other related issues.
- Assessed and reviewed subcontractor performance to ensure compliance with terms and conditions of contracts.
- Negotiated cost effective solutions with subcontractors to maximize resources and minimize expenses.
- Coordinated with suppliers for quality materials and timely deliveries.
- Trained new subcontractors on safety protocols and installation techniques.
- Followed safety protocols to avoid job site accidents and damage to property.
- Inspected completed work for adherence to quality and safety standards.
- Communicated project updates to clients and stakeholders regularly.
- Collaborated with team members to resolve on-site issues efficiently.
- Interacted with homeowners to understand the job specifics and expectations.
- Promoted high level of customer service to maintain client satisfaction.
- Developed strong understanding of residential and commercial building codes and verified proper permitting.
- Ensured compliance with all local, state, and federal regulations pertaining to construction projects.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Repaired various items using carpentry skills to ensure functionality and safety.
Education
High School Diploma -
Grafton High School
Grafton, WV06-1987
Skills
- Product demonstration
- Sales negotiation
- Customer relationship management
- Record management
- Upselling and cross selling
- Customer service
- Effective communication
- Active listening
- Relationship building
- Problem solving
Timeline
Sales Representitive
Great Eastern Resorts
06.2026 - Current
Sub Contractor
Blacks Paint and Flooring
03.2017 - 05.2026
High School Diploma -
Grafton High School