Michael Vaccaro
DeLand,FL
Summary
Proven in enhancing customer satisfaction and loyalty at CMX Cinemas, adept at handling high-pressure situations with patience and composure. Skilled in POS system operation and customer service, demonstrated ability to resolve complaints professionally, significantly contributing to a positive work environment. Trained new employees, showcasing reliability and a strong focus on customer needs.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
CMX Cinemas
02.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
Welding Student
05.2024 - 12.2024
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Fabricated shop parts directly from blueprints.
- Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
- Utilized blueprints and diagrams to compare finished products against design specifications.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Enhanced welding skills by completing hands-on training and coursework in various welding techniques.
- Gained expertise in MIG, TIG, and stick welding processes through dedicated practice sessions.
- Demonstrated ability to work with various materials, including steel, aluminum, and stainless steel during practical assignments.
- Boosted confidence in personal capabilities as a welder through consistent progress tracking and self-assessment throughout the course.
- Received positive feedback from instructors on technical skill development and adherence to safety guidelines during practical assessments.
Food Service Worker
SUBWAY®Restaurants
03.2023 - 01.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
No Degree - Welding
Daytona State College
Daytona Beach, FL12-2024
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer focus
- POS system operation
Timeline
Welding Student
05.2024 - 12.2024
Customer Service Cashier
CMX Cinemas
02.2024 - Current
Food Service Worker
SUBWAY®Restaurants
03.2023 - 01.2024
No Degree - Welding
Daytona State College
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