Michael Vangilder
North Little Rock,AR
Summary
Dynamic golf professional with proven leadership at Burns Park Golf Course, enhancing member experiences through exceptional customer service and effective communication. Skilled in tournament organization and POS system operation, I fostered a positive team environment, resulting in improved productivity and customer satisfaction. Passionate about promoting golf etiquette and supporting player development.
Overview
8
8
years of professional experience
Work History
Golf Assistant
Burns Park Golf Course
03.2024 - Current
- Managed pace-of-play on busy days by effectively communicating expectations to groups of golfers throughout the course.
- Enhanced member experience by providing exceptional customer service and support during golf outings and events.
- Supported members'' growth in their game by organizing practice sessions, clinics, and group lessons with professional instructors.
- Promoted a positive work environment among team members resulting in increased productivity within daily operations.
- Improved golfer''s knowledge of rules and etiquette through friendly reminders while demonstrating respect for each player''s individual ability level.
- Contributed to the successful execution of golf events through effective communication between departments, including catering, maintenance, and management staff.
Pro Shop Attendant
Isabella Golf Course
06.2018 - 02.2024
- Assisted with event coordination, including tournament setup and logistics for smooth operations.
- Trained new employees comprehensively on all aspects of Pro Shop operations, promoting high-quality service standards.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
Outside Services
Diamante Country Club
05.2017 - 05.2019
- Conducted routine maintenance of golf carts, contributing to a reliable fleet for guest use.
- Supported pro shop operations by assisting customers with merchandise inquiries and purchases.
- Trained new staff on best practices for customer service, resulting in improved team performance.
- Enhanced customer satisfaction by providing timely and efficient services to golf course patrons.
Education
BBA - Business Management
University of Central Arkansasd
Conway, AR05-2023
Skills
- Patience and empathy
- Leadership qualities
- POS system operation
- Merchandising
- Tournament organization
- Golf club repair
- Membership sales
- Pro shop management
- Golf cart maintenance
- Golf etiquette
- Customer service
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 8 in the development of the Arkansas Open.
Affiliations
- Pi Kappa Alpha
Timeline
Golf Assistant
Burns Park Golf Course
03.2024 - Current
Pro Shop Attendant
Isabella Golf Course
06.2018 - 02.2024
Outside Services
Diamante Country Club
05.2017 - 05.2019
BBA - Business Management
University of Central Arkansasd
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