Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Michael Vasquez

Roosevelt,New York

Summary

Proven Customer Service Specialist, adept in conflict resolution and critical thinking, significantly enhanced customer satisfaction at The French Workshop. Expert in employing empathy and problem-solving abilities to navigate high-stress situations, achieving commendable loyalty and repeat business. Mastery in active listening and service delivery, surpassing performance metrics.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

M&K Auto Care Inc.
09.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Sales Representative

The French Workshop
08.2022 - 09.2023
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.

Education

High School Diploma -

SUNY College At Old Westbury
Old Westbury, NY
05-2025

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

M&K Auto Care Inc.
09.2023 - Current

Customer Service Sales Representative

The French Workshop
08.2022 - 09.2023

High School Diploma -

SUNY College At Old Westbury

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Michael Vasquez