Michael Villanueva
Stockton,CA
Summary
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
11
11
years of professional experience
Work History
Service Technician Specialist
Volvo Cars
02.2022 - Current
- Assisted technicians in diagnosing equipment issues and performing repairs.
- Learned operation of diagnostic tools and safety protocols for effective service delivery.
- Supported maintenance tasks to ensure optimal performance of machinery and equipment.
- Collaborated with team members to streamline workflow and enhance service efficiency.
- Documented service requests and repair processes for accurate record-keeping.
- Participated in training sessions to develop technical skills and product knowledge.
Service Technician
Future Dodge, Chrysler, RAM
01.2019 - 02.2022
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Service Technician
Subaru
04.2015 - 01.2019
- Diagnosed and repaired equipment malfunctions efficiently, minimizing downtime for clients.
- Conducted routine maintenance on tools and machinery, ensuring optimal operational performance.
- Collaborated with team members to streamline repair processes and improve service delivery.
- Trained junior technicians on safety protocols and effective troubleshooting techniques.
- Conducted routine maintenance services, enhancing vehicle longevity and reliability.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
Education
Automotive -
Los Medanos College
Pittsburg, California, CA05-2012
Skills
- Electrical systems
- Electrical systems
- Electrical systems
- Electrical systems
- Electrical systems
- Electrical systems
- Electrical systems
- Electrical systems
- Electrical systems
- Electrical systems
Timeline
Service Technician Specialist
Volvo Cars
02.2022 - Current
Service Technician
Future Dodge, Chrysler, RAM
01.2019 - 02.2022
Service Technician
Subaru
04.2015 - 01.2019
Automotive -
Los Medanos College