Michael Vrban
Green Cove Springs
Summary
Dynamic and results-driven professional with extensive experience as a Dispatcher at AmeriPro EMS, excelling in prioritizing calls and optimizing response times. Proven ability in customer relations and dispatch coordination, enhancing operational efficiency and ensuring effective communication during critical situations. Skilled in decision-making and proficient with dispatch software.
Overview
10
10
years of professional experience
Work History
Dispatcher
AmeriPro EMS
03.2025 - Current
- Coordinated emergency response operations to ensure timely dispatch of medical teams.
- Monitored real-time communication systems, maintaining clear and accurate information flow.
- Assisted in triaging calls based on urgency, improving response times for critical situations.
- Managed scheduling of personnel and resources to optimize operational efficiency.
Medical Assistant
North Florida Foot And Ankle Specialists
08.2024 - 01.2025
- Assisted in patient intake and medical history documentation to streamline appointment processes.
- Coordinated with healthcare providers to ensure accurate communication of patient needs and treatment plans.
- Managed scheduling of patient appointments, optimizing clinic workflow and reducing wait times.
- Performed routine laboratory tests and processed specimens to support diagnostic efforts effectively.
- Implemented inventory management practices for medical supplies, ensuring availability and cost-effectiveness.
- Trained new staff on clinic procedures and best practices, fostering a collaborative team environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant
Coastal Healthcare
07.2015 - 06.2024
- Coordinated emergency response operations to ensure timely dispatch of medical teams.
- Monitored real-time communication systems, maintaining clear and accurate information flow.
- Assisted in triaging calls based on urgency, improving response times for critical situations.
- Managed scheduling of personnel and resources to optimize operational efficiency.
Education
Medical Assistant -
Everest University
Jacksonville, FLSkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Time management
- Dispatching procedures
- Prioritizing calls
- Customer relations
- Dispatch coordination
Timeline
Dispatcher
AmeriPro EMS
03.2025 - Current
Medical Assistant
North Florida Foot And Ankle Specialists
08.2024 - 01.2025
Medical Assistant
Coastal Healthcare
07.2015 - 06.2024
Medical Assistant -
Everest University