Michael Waddell Jr
Ocala,FL
Summary
Proven track record in enhancing customer satisfaction and driving sales growth, notably at Connectivity Source (T-mobile), where leadership and key product metric management skills led to surpassing sales goals. Expert in fostering team development and leveraging communication for operational excellence, achieving significant results in competitive markets.
Overview
7
7
years of professional experience
Work History
Sales and Leasing Consultant
Gettel BMW Of Ocala
07.2023 - 05.2024
- Identified opportunities in service department as sales prospects through communication and CRM
- Maintained exceptional presentation and customer service expected with luxury dealership standards
- Established working relationships with multiple dealership departments to facilitate streamlined sales process
Retail Store Manager
Connectivity Source (T-mobile)
09.2018 - 06.2023
- Accepted responsibility for achieving multiple sales metrics at the store level and exceeded goals by team development and adaptive planning.
- Drove measurable growth in gross profit by identifying key opportunities in current sales market.
- Led team of employees by example and provided balanced feedback on how to achieve individual success.
- Maintained exceptional level of customer service by recognizing that customer satisfaction is a driving factor in both repeat business and customer willingness to refer.
- Responsible for developing schedule to complete all operational tasks such as inventory, security, and scheduling meeting deadlines and due dates.
Lead Court Monitor
Skyzone
08.2017 - 06.2018
- Developed leadership skills by ensuring that all team members enforced rules and procedures correctly while maintaining a positive atmosphere.
- Increased guest satisfaction by providing engaging and memorable experience.
Education
High School Diploma -
Trinity Catholic High School
Ocala, FL05.2016
Skills
Customer Service
Key Product Metric Management
Organization
Communication
Judgement and Decision Making
Performance Driven
Timeline
Sales and Leasing Consultant
Gettel BMW Of Ocala
07.2023 - 05.2024
Retail Store Manager
Connectivity Source (T-mobile)
09.2018 - 06.2023
Lead Court Monitor
Skyzone
08.2017 - 06.2018
High School Diploma -
Trinity Catholic High School
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