MICHAEL WASSON
Shallowater
Summary
Dynamic supervisor with a proven track record at Wilkerson Cold Storage, enhancing team productivity through effective training and mentoring. Skilled in decision-making and customer service, I implemented efficient workflows that improved satisfaction and maintained high safety standards, fostering a culture of continuous improvement and staff development.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
14
14
years of professional experience
Work History
Supervisor
WILKERSON COLD STORAGE
01.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Evaluated staff performance and provided coaching to address inefficiencies.
Manager in Charge
Capstone Logistics LLC.
09.2011 - 01.2022
- Enhanced employee engagement with regular feedback, recognition programs, and career development support.
- Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.
- Led cross-functional teams to streamline operations and successfully achieve organizational goals.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
- Oversaw hiring process, selecting top talent that contributed significantly to company growth and success.
- Evaluated hiring, firing, and promotions requests.
Education
High School Diploma -
IDALOU HIGH SCHOOL
IDALOU TEXAS 05-2000
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Inventory control
- Staff development
- Policy enforcement
- Safety protocols
- Quality control
Accomplishments
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Supervisor
WILKERSON COLD STORAGE
01.2022 - Current
Manager in Charge
Capstone Logistics LLC.
09.2011 - 01.2022
High School Diploma -
IDALOU HIGH SCHOOL
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