Summary
Overview
Work History
Education
Skills
Timeline
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Michael Welch

Shirley,NY

Summary

Proven Case Manager at United Veterans Beacon House, adept in problem-solving and relationship building, enhanced client care through comprehensive case management and documentation. Achieved significant improvements in client satisfaction and resource accessibility, leveraging skills in care coordination and active listening. Demonstrated reliability and organizational prowess, ensuring compliance and effective service delivery.

Overview

6
6
years of professional experience

Work History

Case Manager

United Veterans Beacon House
03.2021 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.

Customer Service

ShopRite
08.2018 - 05.2024
  • Provided excellent customer service, answering questions and addressing concerns promptly.
  • Provided exceptional customer service to drive satisfaction.
  • Provided excellent customer service, addressing member needs promptly and courteously.


Education

Bachelor of Arts - Sociology

SUNY College At Old Westbury
Old Westbury, NY
12.2020

Skills

  • Problem-Solving
  • Case Management
  • Case Documentation
  • Organization and Multitasking
  • Documentation And Reporting
  • Relationship Building
  • Decision-Making
  • Conflict Resolution
  • Email and Telephone Etiquette
  • Care Coordination
  • Home Visits and Inspections
  • Staff Management
  • Active Listening
  • Time Management
  • Organizational Skills
  • Reliability

Timeline

Case Manager

United Veterans Beacon House
03.2021 - Current

Customer Service

ShopRite
08.2018 - 05.2024

Bachelor of Arts - Sociology

SUNY College At Old Westbury

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Michael Welch