Michael Whipple
Phoenix,AZ
Summary
Proven Sales Manager at Big Dog Arms, adept in customer relationship building and strategic planning, significantly increased sales revenue. Expert in Eleads and negotiation tactics, I excel in driving results and fostering customer loyalty. Achieved consistent quarterly targets, underscoring my commitment to excellence and proactive approach.
Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Overview
10
10
years of professional experience
Work History
Sales Representative
Ride Now
02.2023 - 03.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Delivery Service Driver
Amazon
04.2021 - 03.2023
- Documented all completed deliveries accurately using company software, ensuring proper tracking and invoicing procedures were followed.
- Handled cash transactions with customers when necessary, reconciling payments at the end of each shift without discrepancies.
- Resolved customer complaints professionally by listening attentively, offering solutions, and following up on successful resolutions.
- Provided support for other team members during peak delivery times or unexpected staff shortages, contributing to overall team success.
Sales Manager
Big Dog Arms
08.2014 - 03.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Education
Associate of Applied Science -
Motorcycle Mechanic Institute
Deer Valley, AZ06-2012
High School Diploma -
Tri Valley High School
Neversink06-2007
Skills
- Customer relationship building
- Interpersonal communication skills
- Results driven with proactive approach
- Proficient with Eleads, Quickbooks, and MS Office Suite
- Customer retention
- Negotiation tactics
Timeline
Sales Representative
Ride Now
02.2023 - 03.2024
Delivery Service Driver
Amazon
04.2021 - 03.2023
Sales Manager
Big Dog Arms
08.2014 - 03.2021
Associate of Applied Science -
Motorcycle Mechanic Institute
High School Diploma -
Tri Valley High School
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