Summary
Work History
Education
Skills
Timeline
AssistantManager

Michael Whitaker

Fairburn,GA

Summary

Accomplished Assistant Manager with a proven track record at Home Depot, enhancing customer satisfaction and fostering a positive work environment. Skilled in retail operations management and team leadership, I excel in problem-solving and goal setting, significantly improving store performance and team productivity.

Work History

Assistant Manager

Home Depot
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Assistant Manager

Kmart, Sears Holding
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enhanced team productivity by streamlining operational processes.

Sales Floor Manager

Toys"R"Us
  • Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
  • Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
  • Demonstrated product and answered questions for prospective customers.
  • Trained and supported sales force with closing deals.

Education

Psychology

Wilbur Wright College
Chicago, IL

Diploma - Math And Science

Von Steuben
Chicago, IL
06.1993

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Problem-solving
  • Task delegation
  • Goal setting
  • Retail operations management

Timeline

Assistant Manager

Home Depot

Assistant Manager

Kmart, Sears Holding

Sales Floor Manager

Toys"R"Us

Psychology

Wilbur Wright College

Diploma - Math And Science

Von Steuben

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Michael Whitaker