Michael White
Vanceboro,NC
Summary
Skilled Service Technician and Service Manager with expertise in diagnostics, equipment installation, and repair of geothermal and water systems. Experienced in managing teams and supporting technicians with complex repairs, including heat pumps, gas furnaces, and inverters. Committed to delivering high-quality service and solutions.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Service Manager & Technician
Airtech Mechanical
New Bern, North Carolina
11.2018 - Current
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Oversaw technician team and provided training on specific tasks to enhance service quality.
- Ensured rapid response to emergency service requests through on-call rotation.
- Worked additional hours and took on extra calls to ensure timely job completion.
- Reviewed technician work to confirm adherence to procedures and ensure job accuracy.
- Supported technicians in urgent situations by providing on-site help and guidance.
Education
High School Diploma -
West Craven HighSchool
Vanceboro, NC06-2018
Skills
- Emergency response
- Diagnostic troubleshooting
- Repair planning
- Installation skills, including installing equipment and ductwork
- Maintenance coordination
- Documentation and reporting
- Problem solving
Certification
- 608 Universal EPA Certification
Timeline
Service Manager & Technician
Airtech Mechanical
11.2018 - Current
High School Diploma -
West Craven HighSchool