Michael Whitley
Belhaven,NC
Summary
Dynamic Patient Access Representative with a proven track record at ECU Health Multispecialty Clinic, excelling in patient registration and insurance verification. Recognized for enhancing operational efficiency and delivering exceptional customer service. Skilled in HIPAA compliance and adept at problem-solving, fostering a collaborative environment that improves patient experiences.
Overview
22
22
years of professional experience
Work History
Patient Access Representative
ECU Health Multispecialty Clinic
06.2015 - Current
- Facilitated patient registration processes, ensuring accurate collection of demographics and insurance information.
- Coordinated communication between patients and healthcare providers to streamline appointment scheduling.
- Managed pre-registration workflows, enhancing efficiency in patient flow and reducing wait times.
- Trained new staff on electronic health record systems, promoting adherence to best practices and compliance standards.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
Unit Secretary
University Health Systems of Eastern North Carolina
07.2003 - 04.2004
- Coordinated scheduling and communication between departments to optimize patient flow.
- Managed electronic medical records, ensuring accuracy and confidentiality of sensitive information.
- Facilitated the onboarding process for new staff, streamlining orientation procedures.
- Implemented process improvements to enhance operational efficiency within the unit.
- Actively participated in team meetings to contribute to strategic planning initiatives for unit operations.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
Education
No Degree - Certified Nursing Assistant And EMT
Beaufort County Community College
Washington, Nc12-2005
High School Diploma -
John A. Wilkinson
Belhaven, NC06-1984
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Registration and admissions
- Medical terminology
- Problem-solving
- Money handling
- Payment processing
- Health insurance knowledge
- Schedule coordination
Timeline
Patient Access Representative
ECU Health Multispecialty Clinic
06.2015 - Current
Unit Secretary
University Health Systems of Eastern North Carolina
07.2003 - 04.2004
No Degree - Certified Nursing Assistant And EMT
Beaufort County Community College
High School Diploma -
John A. Wilkinson
Volunteer with Belhaven Fire and Rescue for 8 years.
I Volunteered with Belhaven Fire and Rescue and and EMT for 8 years. While there I was elected to a Officer Position as their Secretary.
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