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Business Development Executive-Council Bluffs, IA

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10 years of experience operating and maintaining mission-critical data centers. Strong technical knowledge across critical infrastructure components, including medium-voltage systems, UPS systems, batteries (VRLA and lithium), transformers, switchgear, ATS, PDUs, generators, fuel systems, chiller plants, direct-to-chip cooling, rack-level cooling (CRAH/CRAC/CRCU), HVAC, boilers, and fire/life safety systems.

Leveraged operational and data center experience to monitor customer go-live deployments, proactively identifying electrical and mechanical risks before they occur. These efforts ensured no interruptions to customer equipment, and provided ownership teams with the confidence to proceed with fast-paced deployments.

Highly experienced in incident response, managing escalations and bridge calls, providing real time solutions and identifying root causes. Proven ability to communicate impact, risk, and resolution status to executive leadership in an easy-to-understand manner.

Led and managed operations teams and deployment projects ranging from small electrical upgrades to large-scale deployments, maintaining 100% customer uptime through real-time issue resolution, disciplined training, and detailed documentation and procedures.

Determined Infrastructure Manager with understanding of principles of network design and cloud architecture. Bilingual employee with over 8 years of supervising projects in Microsoft office 365 Email & Data Migration. Talent in using positive supervisory techniques to drive maximum team productivity.

As an experienced IT professional, I bring a wealth of expertise in leading small teams and enhancing IT infrastructure efficiency within organizations. My proficiency with Microsoft software and operating systems, coupled with advanced research skills, enable me to navigate complex technical environments effectively. I have a notable history of successfully managing projects characterized by their technical and functional complexity, demonstrating my ability to lead with precision and insight.

My enthusiasm for leveraging technology to streamline business processes reflects my deep understanding of its role in optimizing end-user experiences. I am driven by the belief that, despite technology's rapid advancement outpacing societal readiness, we can bridge this gap through innovative solutions that simplify both life and work.

Leadership is another area of profound passion for me. I am deeply influenced by the mentors and colleagues who have encouraged me to surpass my perceived limits. Each day is an opportunity for me to refine my self-leadership, aiming to foster a positive impact and inspire those around me. I am committed to embodying the qualities of exceptional leadership, aspiring to inspire and guide others in their professional journeys.

Highly experienced Project Specialist, I bring a proven track record of delivering successful projects in remote and hybrid environments to the table. My expertise in managing contracts, coordinating project activities, and maintaining data integrity, along with my proficiency in utilizing various databases and tools such as Excel, Oracle, and Connecteam, position me as a valuable asset to any organization. In addition, I possess exceptional interpersonal skills and a talent for communicating effectively with stakeholders, suppliers, and team members

Michael Wickham

Overview

Work History

MSP Account Manager

Business Development Executive

Sr Business Development Manager

Sr. Manager of Marketing and Sales

Program Manager

Senior Transportation Specialist

Transportation Specialist - Railcars

Assistant Superintendent

Operations Trainee

Education

Bachelor of Science - Agricultural Business

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MSP Account Manager

Business Development Executive

Sr Business Development Manager

Sr. Manager of Marketing and Sales

Program Manager

Senior Transportation Specialist

Transportation Specialist - Railcars

Assistant Superintendent

Operations Trainee

Bachelor of Science - Agricultural Business

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