MICHAEL WILKINSON
Islamorada
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in a highly competitive environment.
Overview
16
16
years of professional experience
Work History
General Manager
Lorelei Restaurant and Cabana Bar
05.2018 - Current
- Oversaw daily restaurant operations and staff management, ensuring efficiency and high service standards.
- Developed and implemented marketing strategies to boost customer engagement and brand visibility.
- Managed inventory control and procurement processes to optimize operational efficiency.
- Facilitated staff training programs to enhance service quality and team performance.
- Ensured compliance with health and safety regulations across all restaurant areas.
- Collaborated with culinary team to design seasonal menus featuring local flavors.
- Analyzed customer feedback to drive service improvements and menu adjustments.
- Coordinated special events and private functions to elevate guest experiences.
Manager
Shucker's Bar and Grill
North Miami
11.2015 - 03.2017
- Fostered hospitable work environment for all employees and staff members.
- Conducted inventory on food and beverages; placed orders as needed.
- Created and refined schedules based on availability and requests.
- Managed opening and closing processes of establishments.
- Obtained manager serve safe certification to ensure compliance with health standards.
- Hired and trained staff in all restaurant employment aspects, including service steps, dress code, and hygiene standards.
- Trained staff on POS system usage, proper glassware, silverware, and table settings.
- Tested staff on menu knowledge, beverage service, and emergency procedures.
Manager
Capri Italian American Restaurant
Homestead
10.2010 - 12.2012
- Established fine dining restaurant in heart of Homestead, FL, since 1958.
Served diverse clientele, maintaining reputation for excellence amid local challenges.
Provided warm meals and beverages post-Hurricane Andrew, supporting community recovery.
Education
Graduate -
Coral Shores High School
01-2007
Skills
- Restaurant operations
- Menu development
- Inventory control
- Food safety regulations
- Profit and loss accountability
- P&L management
- Staff management
- Staff development
- Customer engagement
- Marketing strategies
- New business development
- Event coordination
- Product analysis
- Efficient multi-tasker
- Conflict resolution
- Problem solving
- Salary structure/compensation analysis
References
- Brian Lindback, Sr. Owner and Operator, Island Disposal and Lorelei Restaurant and Cabana Bar. 305-395-1313.
- Will Garcia. On and Off Permise Sales Manager, Eagle Brands. 305-710-7136.
Timeline
General Manager
Lorelei Restaurant and Cabana Bar
05.2018 - Current
Manager
Shucker's Bar and Grill
11.2015 - 03.2017
Manager
Capri Italian American Restaurant
10.2010 - 12.2012
Graduate -
Coral Shores High School