Michael Williams
Mt. Dora,FL
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Key Holder Dollar General
Dollar General
02.2023 - Current
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
CDL A OTR Truck Driver
Celadon Trucking Services
02.2017 - 01.2019
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Dropped and hooked trailers and changed configuration of equipment.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
Grocery Stocker
Krogers Grocery Store
03.2014 - 01.2016
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Education
High School Diploma -
University of North Alabama
Florence, ALSkills
- Adaptable to Changing Demands
- Develop Policies
- Departmental Procedures
- Folding Clothes
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Key Holder Dollar General
Dollar General
02.2023 - Current
CDL A OTR Truck Driver
Celadon Trucking Services
02.2017 - 01.2019
Grocery Stocker
Krogers Grocery Store
03.2014 - 01.2016
High School Diploma -
University of North Alabama