MICHAEL WILLIAMS
Warrenton
Summary
Clinical partner with 18 years of experience in the healthcare industry seeking a position that not only capitalizes on my current skills but also broadens and builds upon current skill set as well as provide opportunity for new skills and personal growth
Overview
15
15
years of professional experience
Work History
Volunteer Crisis Counselor
Crisis Text Line/988 Suicide Line
01.2025 - Current
- Provides real-time, confidential text-based crisis support to individuals experiencing emotional distress, anxiety, depression, suicidal ideation, and personal crises. Utilizes active listening, empathy, and evidence-based de-escalation techniques to assess risk, support safety planning, and help texters regain emotional stability. Follows structured protocols and collaborated with supervisors to ensure ethical, professional, and effective intervention while managing high-pressure, emotionally complex situations with compassion and sound judgment.
Patient Registration Representative
Wakemed
Raleigh, NC
01.2022 - Current
- Was responsible for the check in and out process of patients presenting for medical appointments. Ensures patients receive exceptional customer service, completes scheduling duties to ensure patient needs are met timely and complete insurance verification. First point of contact for patients in clinic.
Clinical Secretary/Nurse Tech
Wakemed
Raleigh, NC
01.2018 - 01.2022
- Was responsible for day to day administrative duties in the inpatient setting. Responsibilities include but not limited to direct contact with different members of healthcare team to perform consults for heart failure patients, using EPIC medical record system to complete different tasks. Also responsible for direct patient care to assist with patient needs at the bedside. First point of contact for families and patients.
Clinical Support Tech
UNC Hospitals
Chapel Hill, NC
01.2015 - 01.2018
- Dual role position of the NA I and Health Unit Coordinator. Was responsible for a variety of nursing duties under the direct supervision of an RN. Also responsible for clerical duties in the HUC role. Also responsible for obtaining required patient paperwork to provide to healthcare teams (i.e. providing doctors with consent documentation for patients). First point of contact for families and patients.
Therapeutic Support Specialist
Central Regional
Butner, NC
01.2011 - 01.2015
- Provided direct and indirect care to patients on the Medical/Geriatric Psychiatry under the direct supervision of a Registered Nurse. Responsible for documenting on each pt daily and completing other documentation on pts (i.e weekly/monthly progress notes). Assisting patients in treatment mall which served as a resource to goals to prepare for transition back into the community.
Education
Master of Science - Social Work
North Carolina Central University
Durham, NC05.2027
Associate in Arts - undefined
Durham Technical Community College
01.2024
Diploma - undefined
Warren County High School
Warrenton, NC01.2003
Timeline
Volunteer Crisis Counselor
Crisis Text Line/988 Suicide Line
01.2025 - Current
Patient Registration Representative
Wakemed
01.2022 - Current
Clinical Secretary/Nurse Tech
Wakemed
01.2018 - 01.2022
Clinical Support Tech
UNC Hospitals
01.2015 - 01.2018
Therapeutic Support Specialist
Central Regional
01.2011 - 01.2015
Associate in Arts - undefined
Durham Technical Community College
Diploma - undefined
Warren County High School
Master of Science - Social Work
North Carolina Central University