Professional Summary
Overview
Work History
Education
Skills
Timeline

Michael Williams

First Bank
LaBelle,FL
23
years of professional experience

Dedicated customer service representative with over 20 years of experience. Expertise in active listening, critical thinking, and problem resolution, consistently enhancing customer satisfaction and loyalty.

Work History

Customer Service Representative

22 Years 8 Months
First Bank | 12.2003 - Current
  • Assisted customers with account inquiries and transaction processing to enhance
  • Collaborated with team members to improve workflow processes, increasing overall productivity.
  • Educated customers on banking products and services, promoting informed financial choices.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma

LaBelle High School | LaBelle, FL

Skills

Customer service
Active listening
Critical thinking
Data entry
Product knowledge
Professional telephone demeanor
Problem resolution

Timeline

Customer Service Representative

First Bank
12.2003 - CurrentRead More

LaBelle High School

High School Diploma
Read More
Michael Williams