Michael Williams Jr
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
34
34
years of professional experience
Work History
Branch Manager
Amscot Financial Services
01.2003 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Restaurant Manager
Quincy's Family Steakhouse
06.1990 - 01.2003
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Education
Associate of Science - Computer Engineering Technology
Tampa Technical Institute
Tampa, FLSkills
- Coaching and Mentoring
- Shift Scheduling
- Employee Development
- Account Review
- Cash Handling Expertise
- Customer Service
- Operational Reports
Timeline
Branch Manager
Amscot Financial Services
01.2003 - Current
Restaurant Manager
Quincy's Family Steakhouse
06.1990 - 01.2003
Associate of Science - Computer Engineering Technology
Tampa Technical Institute
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