Michael Wilson
Saginaw,MI
Summary
Obtain a position in a growing company in which my management, sales and customer service experience will make a positive contribution to the success of the organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Advisor
Mike Young Buick GMC
07.2025 - Current
- Interacted with customers to understand their vehicle concerns and accurately documented the details
- Performed thorough inspections of vehicles to identify necessary repairs and maintenance
- Provided detailed estimates for repair costs, explaining the recommended services to customers
- Collaborated with technicians to ensure timely completion of repairs and communicated updates to customers
- Maintained accurate records of customer interactions, service history, and repairs performed
- Managed a high volume of incoming service requests while maintaining excellent customer service standards
Sales Consultant
Spectrum
09.2021 - 07.2025
- Developed and maintained a strong client base through effective relationship building and regular follow-up communication
- Provided expert product knowledge to customers, addressing inquiries and recommending appropriate solutions based on their needs
- Created persuasive sales presentations and proposals that effectively communicated value propositions and closed deals
- Mentored junior sales team members, providing guidance on effective selling techniques and product knowledge development
Insurance Sales Agent
Combined Insurance
08.2019 - 09.2020
- Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance, or specialized policies
- Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage
- Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
- Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms
Insurance Agent
Aflac
11.2016 - 08.2019
- Explain features, advantages, and disadvantages of various policies to promote sale of insurance plans
- Calculate premiums and establish payment method
- Perform administrative tasks, such as maintaining records and handling policy renewals
- Develop marketing strategies to compete with other individuals or companies who sell insurance
- Confer with clients to obtain and provide information when claims are made on a policy
- Monitor insurance claims to ensure they are settled equitably for both the client and the insurer
- Attend meetings, seminars, and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts
- Explain necessary bookkeeping requirements for customer to implement and provide group insurance program
Education
Business Management - General Studies
Delta College
Saginaw, MI01.2009
Skills
- Telecommunication
- Analysis skills
- Customer service
- Organizational skills
- Product demos
- Sales experience within tech
- Sales
- Time management
- Insurance Sales
- Fair Housing regulations
- Business development
- Computer skills
- Microsoft Office
- Growing Experience
- Windows
- Upselling
- Social media management
- Cold Calling
- Sales Management
- Mobile devices
- Drywall
- Remodeling
- Michigan Life, Health and accident
- Painting
- Account management
- Technology sales
- Microsoft Word
- Management
- Service writing
- Gardening
- Microsoft Excel
- Communication skills
- Flooring installation
- Customer interaction
Certification
Driver's License
Timeline
Service Advisor
Mike Young Buick GMC
07.2025 - Current
Sales Consultant
Spectrum
09.2021 - 07.2025
Insurance Sales Agent
Combined Insurance
08.2019 - 09.2020
Insurance Agent
Aflac
11.2016 - 08.2019
Business Management - General Studies
Delta College
Personal Information
- Visa Status: Authorized to work in the US for any employer
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer