MICHAEL WILSON
Orlando
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manager
Benihana
02.2022 - Current
- Oversaw daily operations ensuring optimal service quality and customer satisfaction.
- Implemented cost control measures enhancing profitability across multiple locations.
- Developed staff training programs improving team performance and operational efficiency.
- Cultivated vendor relationships ensuring consistent supply chain reliability and product quality.
- Established performance metrics aligning team goals with organizational objectives.
- Mentored management team fostering career growth and succession planning within the organization.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Analyzed sales trends to drive menu adjustments and promotional strategies.
General Manager
Joe's Crab Shack
04.2010 - 12.2021
- Directed safety operations and maintained clean work environment to adhere to FDA and State requirements.
- Managed and improved company requirements, PNL breakdown, training and development of staff, including manager & hourly.
- Trained over 50 managers on business principles, best practices, protocol and system usage. This included General Managers, Kitchen Managers, and Service Managers.
- Oversaw and followed up on development of team members.
- Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
- Designed sales and service strategies to improve revenue and retention.
- Forecasted sales, allocated resources and managed labor to improve productivity metrics by over 20%.
- Increased overall sales of every location by team building, teaching salesmanship, and managing financial portfolio.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Server/Bartender Manager
Joe's Crab Shack
03.2004 - 09.2010
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Education
Some College (No Degree) - Mechanical Drafting Technology
ITT Technical Institute
Troy, MISkills
- Cross-functional team management
- Sales team development
- Supervision and training
- Performance improvements
- Employee development
- Profit and loss accountability
- Budgeting and cost control strategies
- Leadership and team building
- Problem resolution
- Operations management
- Effective leader
- Staff management
Certification
State Certified Manager of Food Safety
Timeline
General Manager
Benihana
02.2022 - Current
General Manager
Joe's Crab Shack
04.2010 - 12.2021
Server/Bartender Manager
Joe's Crab Shack
03.2004 - 09.2010
Some College (No Degree) - Mechanical Drafting Technology
ITT Technical Institute