Michael Womack
Customer Service Representative
Allen,Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
BenchdaddyLLC
06.2016 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved concerns with products or services to help with retention and drive sales.
Line Lead
Cookies N Milk
05.2022 - 11.2022
- Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
- Followed daily production schedules for organized and on-time deliveries.
- Assisted in training new employees and implementing procedural changes.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
Active Duty Soldier
United States Army
04.2021 - 03.2022
- Secured and protected military property, assets, and personnel.
- Coached and mentored new recruits for motivated, high-performing teams.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Led platoons in high-pressure combat scenarios with successful outcomes.
Barista
Starbucks
12.2019 - 12.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
High School Diploma -
Princeton High School
Princeton, TX06.2020
Skills
- Cash Register Operations
- Customer Service
- Call Centers
- Valid Driver's License
- Good Communication Skills
- Warehousing Practices and Procedures
- Creative Solutions
- Merchandise Orders and Exchanges
- Sales and Upselling
- Customer Information Databases
Hobbies
On my spare time, I am mostly on my computer or answering phone calls for the family business. I Spend a lot of time at home.
Timeline
Line Lead
Cookies N Milk
05.2022 - 11.2022
Active Duty Soldier
United States Army
04.2021 - 03.2022
Barista
Starbucks
12.2019 - 12.2020
Customer Service Specialist
BenchdaddyLLC
06.2016 - Current
High School Diploma -
Princeton High School