MICHAEL WOMACK
Houston
Summary
Results-driven Service Manager with a proven track record in enhancing operational efficiency, customer satisfaction, and team performance. Skilled in employee training and critical thinking, with a focus on continuous improvement.
Overview
17
17
years of professional experience
Work History
Service Manager
SONIC TEAM MANCUSO POWERSPORTS SOUTHWEST
Houston, TX
06.2019 - Current
- Led service team to enhance customer satisfaction and operational efficiency.
- Developed training programs for staff, improving service delivery standards.
- Streamlined repair processes, reducing turnaround time and increasing productivity.
- Analyzed service metrics to identify trends and drive continuous improvement initiatives.
- Fostered strong relationships with customers, enhancing loyalty and repeat business.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
General Manager /Owner/Operator
MOTOWORLD POWERSPORTS
Rosenberg, TX
12.2014 - 06.2019
- Directed operational strategies to enhance customer engagement and satisfaction across all departments.
- Implemented inventory management systems to optimize stock levels and reduce overhead costs.
- Established performance metrics for staff, driving accountability and improving overall team productivity.
- Negotiated supplier contracts, securing favorable terms that benefited operational efficiency and cost savings.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Master Technician
TEAM MANCUSO POWERSPORTS SOUTHWEST
Houston, TX
03.2009 - 12.2014
- Diagnosed complex mechanical issues using advanced diagnostic tools and techniques.
- Led a team in performing thorough inspections and repairs on various powersport vehicles.
- Developed and implemented efficient repair processes, reducing turnaround time for service requests.
- Mentored junior technicians, enhancing their technical skills and improving overall team performance.
- Analyzed customer feedback to identify areas for service enhancement and implement strategic improvements.
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Attained high levels of customer loyalty by delivering exceptional results that exceeded their expectations for quality and timeliness.
Education
ASSOCIATE IN FINANCE - Banking And Finance
University of California, Los Angeles
Los Angeles, CACERTIFIED TECHNICIAN - CERTIFIED TECHNICIAN
MMI
Phoenix, AZSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Goal oriented
- Workflow management
- Team collaboration and leadership
- Trustworthy and honest
- Employee supervision
- Operational efficiency
- Policy and procedure enforcement
Timeline
Service Manager
SONIC TEAM MANCUSO POWERSPORTS SOUTHWEST
06.2019 - Current
General Manager /Owner/Operator
MOTOWORLD POWERSPORTS
12.2014 - 06.2019
Master Technician
TEAM MANCUSO POWERSPORTS SOUTHWEST
03.2009 - 12.2014
ASSOCIATE IN FINANCE - Banking And Finance
University of California, Los Angeles
CERTIFIED TECHNICIAN - CERTIFIED TECHNICIAN
MMI