Michael Wong
Santa Ana,CA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision that drives teams to meet goals.
Overview
13
13
years of professional experience
Work History
Supervisor
Kaga(USA) Inc.
06.2013 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Cashier
Target
01.2011 - 04.2013
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
Education
Bachelor of Science - Business Administration And Management
Central State University
Wilberforce, OH05.2024
Associate of Science - Business Administration And Management
Orange Coast College
Costa Mesa, CA06.2019
High School Diploma -
Orange High School
Orange, CA06.2006
Skills
- Performance Motivation
- Safe Work Methods
- Shrinkage Prevention
- Training and Development
- Resolving Complaints
- Optimizing Workflows
- Mentoring
- Leadership
Hobbies
- Play soccer
- Play COD and Warzone
- Play Trading Card Game
- Build my own PC
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Kaga(USA) Inc.
06.2013 - Current
Cashier
Target
01.2011 - 04.2013
Bachelor of Science - Business Administration And Management
Central State University
Associate of Science - Business Administration And Management
Orange Coast College
High School Diploma -
Orange High School
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