Summary
Overview
Work History
Education
Skills
Timeline
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Michael Woodruff

West Mansfield,OH

Summary

Proven leader with a track record of enhancing productivity and customer satisfaction at Premier Printing Limited. Expert in time management and customer service, adept at resolving complex issues and driving team performance. Skilled in forklift operation and effective communication, consistently delivering results by prioritizing tasks and fostering strong customer relationships. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

24
24
years of professional experience

Work History

Associate

Scotts Miracle-Gro
05.2017 - 06.2024
  • Worked varied hours to meet seasonal and business needs.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Forklift operator, shipping and receiving.

Team Leader

Midwest Express, Inc.
03.2008 - 04.2017
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Project Manager

Premier Printing Limited
06.2000 - 01.2008
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.

Education

High School Diploma -

Bellefontaine High School
Bellefontaine, OH
05.2000

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Forklift Operator
  • First Response Training
  • Effective Communication 1,2 & 3
  • Genuine Leadership 1 & 2
  • Lockout Tagout Training
  • Hazmat Certified
  • 5 Principles Of Problem Solving
  • Yard Management

Timeline

Associate

Scotts Miracle-Gro
05.2017 - 06.2024

Team Leader

Midwest Express, Inc.
03.2008 - 04.2017

Project Manager

Premier Printing Limited
06.2000 - 01.2008

High School Diploma -

Bellefontaine High School

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Michael Woodruff