Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Woods

Ypsilanti,MI

Summary

Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to [Company]. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Lead Pharmacy Technician

CVS Pharmacy
02.2021 - Current
  • Supervised [Number] pharmacy technicians and coordinated day-to-day assignments.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Reviewed and verified customer information and insurance provider information.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Counted, measured and compounded medications following standard procedures.

Summer Camp Counselor

SpringHill Camps
05.2019 - 08.2019
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Organized and guided group activities by leading, coaching, and participating with campers.
  • Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
  • Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.

Summer Camp Counselor

SpringHill Camps
05.2018 - 08.2018
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Organized and guided group activities by leading, coaching, and participating with campers.
  • Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
  • Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.

Valet

Premier Parking
09.2017 - 05.2018
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Resolved customer complaints through calm, constructive communication.
  • Provided punctual, polite valet services to uphold professional standards.
  • Maneuvered vehicles into designated areas to maximize parking capacity.

Customer Service Representative

Jet's Pizza
05.2015 - 08.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Office Assistant

Taunt Law Firm
08.2013 - 08.2015
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Collaborated with various departments to complete assigned tasks.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Delivered clerical support by handling range of routine and special requirements.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Education

No Degree - Actuary Math

University of Michigan - Ann Arbor
Ann Arbor, MI

High School Diploma -

Brother Rice High School
Bloomfield Hills
05.2015

Skills

  • Drug Storage Procedures
  • Pharmacy and Customer Records Management
  • Drug Inventory Control
  • HIPAA
  • Inventory Control
  • Problem-Solving Skills
  • Updating Medication Histories
  • Patient Confidentiality
  • Insurance Billing
  • Staff Development
  • Insurance Verification
  • Regulatory Compliance

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Lead Pharmacy Technician

CVS Pharmacy
02.2021 - Current

Summer Camp Counselor

SpringHill Camps
05.2019 - 08.2019

Summer Camp Counselor

SpringHill Camps
05.2018 - 08.2018

Valet

Premier Parking
09.2017 - 05.2018

Customer Service Representative

Jet's Pizza
05.2015 - 08.2015

Office Assistant

Taunt Law Firm
08.2013 - 08.2015

No Degree - Actuary Math

University of Michigan - Ann Arbor

High School Diploma -

Brother Rice High School

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Michael Woods