Michael Woods
Oklahoma City,OK
Summary
Dynamic Audio Video/Security Technician with a proven track record at Safeco Systems, excelling in security system installations and complex problem-solving. Adept at training teams and enhancing customer service, I consistently deliver high-quality results while managing multiple projects. Skilled in wiring installations and operations management, I ensure superior system performance and client satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Audio Video/Security Technician
Safeco Systems
07.2021 - Current
- Managed 3 to 4 projects each day, and 2 crews to ensure high quality installation in a timely manner.
- Educated customers on effective use of security systems.
- Performed installations of high-tech security systems, which included, alarms, video surveillance systems, theater systems, and audio video systems.
- Maintained accurate records of customer service calls and inputted all information into company's database.
- Communicated effectively with customers, answering questions, and concerns regarding systems.
Lead Technician/System Programmer
Integrated AV
10.2018 - 07.2021
- Installed and Programmed Smart Home Control Systems
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Maintained service and inventory of 3 company vehicles.
- Troubleshot systems and components to ensure high level of system function.
- Installed Alarm systems, access control, video surveillance, powered shades, audio video systems and integrated control systems.
- Communicated effectively with customers, answering questions, and concerns regarding systems.
Logistics Manager
Urban Farmhouse Designs
05.2016 - 10.2018
- Directed shipping and receiving of wide range of products daily.
- Coordinated dispatching of 5 drivers to accomplish daily delivery requirements.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Monitored logistics performance and identified improvement opportunities.
- Improved inventory accuracy by developing and implementing enhanced control systems.
Restaurant Manager
Hideaway Pizza
07.2008 - 05.2016
- Carefully interviewed, selected, trained, and supervised staff of 65 employees.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and timekeeping , and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts for 45 employees.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
High School Diploma -
Putnam City High School
Oklahoma City, OK05-2006
Precision Machining And CNC Certification - Precision Machining And CNC
Francis Tuttle Technology Center
Oklahoma City, OK05-2006
Skills
- Security system installation
- Staff training and development
- Complex Problem-solving
- Equipment Repair
- Operations management
- Project planning
- Wiring installations
- Customer service
- Video surveillance
- Testing and diagnosis
- Time Managment
- Cross-functional teamwork
Certification
Control 4 Programmer
Timeline
Audio Video/Security Technician
Safeco Systems
07.2021 - Current
Lead Technician/System Programmer
Integrated AV
10.2018 - 07.2021
Logistics Manager
Urban Farmhouse Designs
05.2016 - 10.2018
Restaurant Manager
Hideaway Pizza
07.2008 - 05.2016
High School Diploma -
Putnam City High School
Precision Machining And CNC Certification - Precision Machining And CNC
Francis Tuttle Technology Center
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