Michael Wordofa
Houston,TX
Summary
Adept Premises Technician with a proven track record at AT&T Services, showcasing exceptional troubleshooting proficiency and management acumen. Excelled in installing, maintaining, and upgrading telecommunications systems, significantly enhancing operational efficiency. Renowned for dispute resolution skills, ensuring customer satisfaction and system reliability. Achieved commendable service delivery by leveraging ladder safety and technical expertise.
Overview
8
8
years of professional experience
Work History
Premises Technician
AT&T Services
03.2015 - 03.2023
- Read and deciphered graphs and blueprints.
- Maintained company vehicle and company equipment.
- Installed and repaired [Type] and [Type] equipment.
- Educated customers on how to use internet service , AT&T U-Verse video service, DirecTV video service, cellular services.
- Installed wiring, cabling and networking hardware on customer premises.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Researched and recommended network and data communications hardware and software.
- Worked closely with network administrators and server engineers to deliver quality service.
- Performed preventive maintenance of telecommunications equipment.
- Implemented security measures to protect network systems from unauthorized access and threats.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Performed periodic system upgrades and maintenance to meet industry standards.
- Provided training to customers to enhance use and understanding of network systems.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Performed quality assurance on systems to confirm optimal performance.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Installed and configured new devices and system components.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Coordinated installation of new users and relocations of existing users.
- Responded to service requests during and after business hours.
Education
Associate of Science - Oil Reservoir Engineering
Houston Community College
Houston, TX05.2012
Skills
- Management experience
- Ladder safety
- Dispute Resolution
- Excellent troubleshooting proficiency
Timeline
Premises Technician
AT&T Services
03.2015 - 03.2023
Associate of Science - Oil Reservoir Engineering
Houston Community College
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