Hi, I’m
SHALINI N
Coppell,TX
Summary
Experienced product manager with 16+ years of expertise in the IT industry, specializing in AI and ML technologies. Consistently delivers successful products within timelines and budgetary constraints. Leverages strong understanding of emerging technologies to drive innovation and enhance product performance.
Overview
16
years of professional experience
Work History
AT&T Services
Lead Product Manager
07.2024 - Current
Job overview
- Directed the Omnichannel Order Management team, improving cross-channel integration and reducing processing delays by 20%.
- Designed API-first strategies that increased adoption by internal teams by 30% and optimized API endpoint performance, reducing latency by 15%.
- Delivered 95% of features on schedule and within budget, driving enhanced scalability and reliability.
- Built dashboards for tracking key API performance metrics, achieving a 25% increase in operational efficiency.
- Collaborated with stakeholders to improve user experience, cutting manual interventions by 40%.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Coordinated project planning and execution with team members and team leads.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
AT&T Services
Senior Digital Product Manager
05.2022 - 06.2024
Job overview
- Spearheaded omnichannel order management solutions across the ecommerce, retail, telecom, and broadband industries, leading to a 15% boost in operational efficiency and reducing order errors by 10%
- Implemented customer self-service features for return tracking, reducing call center volumes by 18%
- Secured $5M in funding for product enhancements by aligning technical solutions with business objectives
- Enhanced Net Promoter Score (NPS) by 12 points through data-driven prioritization and feature rollout
- Serve as a key liaison between Business and IT teams (Product, UI, Development, QA, and Production Support) to facilitate product development
Citi Bank (Iris Software)
AI/ML Product Manager - Technical
02.2020 - 04.2022
Job overview
- Led AI/ML enterprise-level projects, saving 60% of manual audit time by developing a solution to compare larger population data sets.
- Designed and deployed an AI chatbot for internal users, reducing manual workload by 30% and improving engagement by 25%.
- Created user-focused solutions such as profile-based recommendations and automated audit document summarization using BERT models.
- Developed dashboards to monitor product usage analytics, enabling data-driven decisions to enhance user experience.
- Created Product Requirements, User Stories / Epics and maintain backlogs, handle PI planning, Wireframes, and Use Cases and accomplish UAT to roll out Enterprise level Internal Audit solutions
Alinsco Managing Agency Inc.
Product Manager
02.2017 - 02.2020
Job overview
- Transformed time-to-market for features by 50% through Agile adoption, achieving a 98% sprint completion rate.
- Launched mobile apps for iOS and Android, driving a 45% increase in policy renewals.
- Revamped insurance claims processes, reducing claim settlement times from 15 days to 10 days and saving 34% in costs through system integration.
- Pitched an idea to C-level executives as a POC using Neo4j (graph database) for claim fraud detection
- Awarded Best Employee of the Year for introducing new processes and increasing Product delivery rate by 60%
Infosys Technologies
Business Analyst/Product Manager
05.2011 - 02.2017
Job overview
- Delivered a $10M digital transformation project with a 20% improvement in processing times.
- Resolved production issues impacting millions of customer statements, improving resolution efficiency by 35%.
HCL Technologies
Associate Business Analyst
09.2008 - 12.2010
Job overview
- Acted as a liaison between business and technical teams to improve project outcomes, achieving a 15% improvement in efficiency.
Education
PSG Institute of Management
Master's from Business Administration (Finance & Systems)
Anna University
Bachelor's from Electronics and Communications
TEXAS McCombs, The University of Texas at AustinAustin, TX
Post Graduate Program from Artificial Intelligence for Leaders
10.2023
Skills
- Rally
- Jira
- Confluence
- Unified Modeling Language (UML)
- Agile
- RAD
- Waterfall
- Microsoft Visio
- Power BI
- Tableau
- A/B testing
- SQL
- Python
- REST
- Microservices
- MLOps
- CI-CD best practices
- Supervised learning
- Unsupervised learning
- Deep learning
- NLP
Timeline
Lead Product Manager
AT&T Services
07.2024 - Current
Senior Digital Product Manager
AT&T Services
05.2022 - 06.2024
AI/ML Product Manager - Technical
Citi Bank (Iris Software)
02.2020 - 04.2022
Product Manager
Alinsco Managing Agency Inc.
02.2017 - 02.2020
Business Analyst/Product Manager
Infosys Technologies
05.2011 - 02.2017
Associate Business Analyst
HCL Technologies
09.2008 - 12.2010
Anna University
Bachelor's from Electronics and Communications
TEXAS McCombs, The University of Texas at Austin
Post Graduate Program from Artificial Intelligence for Leaders
PSG Institute of Management
Master's from Business Administration (Finance & Systems)
Similar Profiles
Jeunine ColemanJeunine Coleman
Senior Specialist Network Process & Quality at AT&T ServicesSenior Specialist Network Process & Quality at AT&T Services
Michael WordofaMichael Wordofa
Premises Technician at AT&T ServicesPremises Technician at AT&T Services
Sueling TerrySueling Terry
Sr. Contracts Manager/Sr.Sourcing Manager at AT&T SERVICESSr. Contracts Manager/Sr.Sourcing Manager at AT&T SERVICES
Chris JohnsonChris Johnson
Real Estate Agent at Keller Williams DFW SouthlakeReal Estate Agent at Keller Williams DFW Southlake
Brent Beckum JrBrent Beckum Jr
Frozen Food Clerk at Sprouts Farmers Market Inc, GroceryFrozen Food Clerk at Sprouts Farmers Market Inc, Grocery