Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Tyler Woodworth

Tampa

Summary

Dynamic and results-driven leader with extensive experience overseeing group program activities throughout the product lifecycle, ensuring alignment with organizational goals and compliance. Proven expertise in managing complex SaaS product rollouts, merger integrations, and large-scale feature deployments. Adept at collaborating with business stakeholders, senior leadership, and cross-functional teams to create strategic roadmaps, prioritize initiatives, and drive performance. Skilled in scaling operations, optimizing workflows, and fostering a high-performance culture to achieve business objectives and deliver exceptional outcomes.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Lead Product Manager

NATIONWIDE APPRAISAL NETWORK
06.2023 - Current
  • Collaborated with engineering teams to prioritize features, ensuring timely delivery of high-quality products.
  • Conducted user research and feedback sessions to refine product offerings and enhance market fit.
  • Established key performance indicators to track product success, facilitating data-driven decision-making processes.
  • Collaborated with engineering teams to deliver high-quality products on time and within budget constraints.
  • Streamlined the product development process for quicker market launch and improved customer satisfaction.
  • Implemented agile methodologies for efficient project management, leading to faster iterations and more frequent releases.
  • Led cross-functional teams to define product vision and roadmap aligning with organizational goals.
  • Developed and implemented product strategies that enhanced user experience and increased client satisfaction.

Principal Product Manager

HEADLIGHTS HIP HOP
05.2024 - 05.2025
  • Principal Product Manager
  • Led cross-functional teams to drive product strategy and roadmap execution.
  • Developed user-centric product features based on market research and customer feedback.
  • Facilitated stakeholder meetings to align product vision with company objectives and priorities.
  • Analyzed metrics to measure product performance.
  • Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.

Group Program Manager - Product Operations

LESSEN INC
01.2020 - 05.2024
  • Build and lead a high-performing team to deliver exceptional outcomes and accomplish company goals. Liaise with business stakeholders and department heads to create a company-facing roadmap and vision for short- and long-term software development. Enable employees to excel in assigned roles and responsibilities by providing training, tools, and optimal resources. Collaborate cross-functionally and conduct meetings to ensure consistency and compliance with relevant measures.
  • Led program management team during times of exceptional growth and expansion by scaling team size from 7 to over 1000 employees and facilitating receipt of company funding of $35M in 2021 (Series A), $170M (Series B) in 2022 for a total company valuation of $1.2B in 2022 to establish a new organizational structure, including processes, policies, and systems that drive efficiencies and effectiveness.
  • Lead Project / Program Manager the merger of 2 unique and proprietary platforms, post acquisition. This included all planning of rollouts, training of all field and back office users, organized feedback prioritization and rapid iteration, provided communications and updates to senior leadership teams. Additionally coordinating and creating all internal and external communications to clients, vendors, and internal employees.
  • GTM Planning and project mgmt of 2 individual SaaS product rollouts for both Client and Vendor SaaS offerings, launching late 2024, including end user training, all internal and external testing, as well as nationwide rollout planning.
  • Department lead for communications to senior leadership and sales teams to ensure full transparency across product and operations organizations within the company via regularly cadenced readouts.
  • Strategized, designed, and introduced a facilities maintenance software platform in collaboration with operations leaders, including three portals “Internal Employee,” “Third-party Vendor,” and “Client Facing.”
  • Drove successful management and execution of renovation and facility maintenance projects, generating $15-$20M average monthly revenue with over 2000 employee users daily.
  • Built and spearheaded a team of program managers charged with managing all product and feature releases; delivered a robust rollout process, including GTM strategies, user training, feedback and enhancement practices, and adoption analytics.
  • Reduced new employee onboarding time from 90 days to 21 days and enhanced individual performance by sharing knowledge and delivering internal software training to 300 new employees annually.
  • Maximized revenue month-over-month by optimizing and automating workflows for onsite processes, as well as back office processes as they relate to projects that had multiple end user groups. (New employee onboarding, Vendor onboarding, Client rollouts across all three portals)

Sr. Product Manager - Internal Support & Automation

SMS ASSIST
01.2018 - 01.2020
  • Managed software aspects of the product, including internal support and automation in line with strategic goals, specifications, and requirements. Collaborated with business stakeholders, users, and development teams to automate current processes and support platform users in completing tasks efficiently, while surpassing daily, monthly, and quarterly goals. Built employee technical capabilities, enhanced skills, and maximized potential by delivering training, guidance, and assistance. Increased staff engagement, retention, and satisfaction by establishing and promoting a positive work environment. Led the identification, acquisition, and onboarding of new clients through networking and relationship building to drive rapid business growth.
  • Recognized for steering and completing projects within strict timely and budgetary constraints, while ensuring alignment with overall organizational technical requirements, and regulatory protocols.
  • Reduced inbound customer service calls by 20% and saved $800K+ in workforce costs annually by delivering automated texting to communicate work order statuses and submit live reports to clients, affiliates, and residents.
  • Developed and delivered a cutting-edge bidding tool that enabled vendors to identify and win strategic jobs or assignments.
  • Pioneered and introduced an internal CRM tool collaboratively that allowed agents to properly provide white glove services for high-risk residential and commercial locations, resulting in elevating customer satisfaction and retention.

E-commerce Product Manager

MOTOROLA MOBILITY INC (LENOVO)
01.2012 - 01.2018
  • Orchestrated the planning and integration of new web functionality and optimizations to Motorola.com to drive efficiencies and automation. Managed one team with the responsibility to evaluate, predict, and adapt current fraud prevention practices to ensure alignment with best practices and prevention of all fraudulent transactions through an e-commerce website. Supervised and assisted one top-tiered team in interacting with customers, validating the legitimacy of customers’ orders (flagged as potentially fraudulent), and processing genuine requests. Cultivated and nurtured relationships with payment acquirers, customer care teams, credit card brands, and other associated parties.
  • Increased user engagement, traffic, and average time spent on site by 25% within one month by delivering exceptional customer experience as well as managing and prioritizing customer reviews on Motorola.com.
  • Delivered an additional 10-15% revenue monthly to Motorola.com sales by administering, coordinating, and delivering technical integrations of an eBay store fulfilled by Motorola Mobility.
  • Achieved a 20% increase in order conversions quarter-over-quarter by reducing shipment time from 7+ days to 2 days through the integration of a North American Order Fulfillment Center for Motorola.com.
  • Yielded $40K to $100K in monthly savings by enabling team members to monitor, evaluate, and minimize chargebacks as well as avoid loss prevention from fraudulent customer purchasing.
  • Saved $10M in annual fraudulent orders by supervising 3 separate teams of 5-7 fraud analysts charged with tracking, intercepting, and stopping fraudulent transactions on US, UK, Germany, France, and Mexico www.motorola.com websites.

Education

Bachelor of Science -

Johnson & Wales University
Providence, RI

Skills

  • Proficient in JIRA, Confluence, Atlassian Project Management Tools, Google Analytics, Miro, Figma
  • Design thinking
  • Data-driven decision making
  • Cross functional leadership
  • Product roadmapping
  • Product metrics
  • Product launches
  • Product lifecycle management
  • Competitive analysis
  • Stakeholder management
  • Go-to-market strategy
  • Product vision and strategy
  • Jira, atlassian, rally
  • User-centered research methods

Websites

Certification

CSPO - Certified Scrum Product Owner | Certified Software Product Manager - The Product School

Timeline

Principal Product Manager

HEADLIGHTS HIP HOP
05.2024 - 05.2025

Lead Product Manager

NATIONWIDE APPRAISAL NETWORK
06.2023 - Current

Group Program Manager - Product Operations

LESSEN INC
01.2020 - 05.2024

Sr. Product Manager - Internal Support & Automation

SMS ASSIST
01.2018 - 01.2020

E-commerce Product Manager

MOTOROLA MOBILITY INC (LENOVO)
01.2012 - 01.2018

Bachelor of Science -

Johnson & Wales University

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