Michael Wright

• Managed customer inquiries, providing timely and accurate information.
• Facilitated team communication to enhance workflow efficiency.
• Trained new team members on operational procedures and best practices.
• Implemented process improvements that streamlined daily operations.
• Helped Customers who spoke Spanish
• Met Sales Force Goals with Monthly Sales numbers with consistencey

Maintain office management with limited sales.

• Training to be a State Farm Agent Team Member. I am currently licensed with Property and Causality, life and Health license
• I can help out with customer service
• i can also do sales
• Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
• Assisted in maintaining organized records, improving workflow efficiency for the agency.

• Customer Service Representative/ Account Coordinator for AIG Customers, and the Premier Client Group on behalf of Dialog Direct
• I also sold Hospital Accident Plans on behalf of AIG ( Life and Health Insurance)

• Member Rep 2( Sales/ Travel) Customer service related activities, Sold Memberships, AAA Credit Cards, Travel Products ( Hotels, Disney Packages, Universal Packages, Las Vegas Trips, Travel Insurance Cedar point tickets, Disney and Universal tickets, International, and Inter-American Driving Permits
• Insurance Payments, Insurance amendments.
• Accounting for the Office, Bank Deposits, End of Day Reports
• 800-367-5690 code 11166

• Member Representative II
• Assisted three agents with Membership and Life Sales ( Craig Zmijewski, Gary Warner, John Colier)
• Handled Customer Service for Insurance related activities
• Handled Accounting for the office
• I worked with 3 agents to help with membership sales, and customer service

• Insurance Sales assisting Tom Arce and Mike Arce start up and Independent Insurance office including lead calling, insurance quoting and customer service

• Internship at Falvy-Counihan Insurance office, where I assisted Tom Arce with sales and Insurance