Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
BusinessAnalyst
Michael Wriston

Michael Wriston

service advisor
Springfield,MO

Summary

Motivated individual promoting well-rounded skill set including Reliability and proficiency. Always ready and willing to pitch in and perform above expectations. Currently pursuing a well established company that I can become a big asset to, enjoy challenge and have to have opportunity to grow.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Service Advisor

US Automotive
Springfield, MO
01.2024 - Current
  • Greeted customers and addressed their needs in a professional manner.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Resolved customer complaints in an efficient and courteous manner.
  • Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
  • Mentored junior team members and managed employee relationships.

Tow Truck Operator

Premier Towing
Springfield, MO
04.2015 - 11.2021
  • Inspected tow truck and related equipment for safety and operational efficiency.
  • Assisted customers with jumpstarts, tire changes, fuel delivery, lockouts and winch outs.
  • Transported damaged or disabled vehicles from accident sites to repair shops or other destinations.
  • Adhered to all traffic laws while operating a tow truck in order to ensure safety of passengers and cargo.
  • Attended required training courses related to proper use of tools and equipment used in tow truck operations.
  • Utilized appropriate communication techniques when interacting with customers during emergency situations.

Tow Truck Operator

Affordable Towing Of Springfield
Springfield, MO
02.2012 - 03.2015
  • Conducted daily pre-trip inspections of the tow truck according to established guidelines.
  • Maintained strict compliance with safety rules for passenger and driver protection.
  • Aided senior leadership during executive decision-making process, generating daily logistics and productivity records.

Education

Associate of Arts - Business

Ozarks Technical Community College
Springfield, MO

Skills

  • Service Estimates
  • Service Recommendations
  • Repairs Scheduling
  • Customer Retention
  • Cost Estimation
  • Quality Control
  • Data Entry
  • Listening Skills
  • Handling Customer Complaints
  • Mechanical Aptitude
  • Multitasking and Organization
  • Quality Inspection
  • Tech-Savvy
  • Sales expertise
  • Conflict Resolution
  • Attention to Detail
  • Reliability

Affiliations

  • Fishing
  • Kayaking
  • reading

Certification

  • 609 environmental certification
  • certified in med and heavy duty towing
  • cpr
  • forklift

Languages

Spanish
Limited
asl
Limited

References

References available upon request.

Timeline

Service Advisor

US Automotive
01.2024 - Current

Tow Truck Operator

Premier Towing
04.2015 - 11.2021

Tow Truck Operator

Affordable Towing Of Springfield
02.2012 - 03.2015

Associate of Arts - Business

Ozarks Technical Community College

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Michael Wristonservice advisor