Michael Wunderley
Long Beach,CA
Summary
Dedicated HVAC professional with 12+ years of experience and a proven track record of career advancement through multiple leadership and technical roles, including Helper, Installer, Lead Installer, Sales Representative, Project Manager, Installation Manager, and Warranty Technician. Skilled in operations management, customer service, system installation, and project execution. Known for effective collaboration and diagnostic testing skills, ready to enhance service operations and drive customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Warranty Technician
Thomson A/C
Huntington Beach, CA
04.2013 - Current
- Diagnosed and repaired HVAC systems to ensure optimal performance and customer satisfaction.
- Collaborated with team members to streamline repair processes, enhancing overall efficiency.
- Executed troubleshooting procedures for a wide range of HVAC systems to ensure optimal performance and customer satisfaction.
- Coordinated daily time management to effectively address multiple service calls and ensure customer satisfaction.
- Engaged with customers to discuss required repairs and ensured timely follow-up for service continuity.
Returns Manager
American Apparel
Los Angeles, CA
2012 - 2013
- Managed returns processing to ensure accurate inventory control and minimize losses.
- Developed efficient workflows for handling returned merchandise, enhancing operational efficiency.
- Implemented quality assurance measures for returned items, ensuring compliance with company standards.
- Enhanced customer satisfaction by efficiently processing returns and resolving issues.
- Assessed and determined the approval status of requests from customer service representatives, catering to both wholesale and online clientele.
Golf Pro Shop Manager
El Dorado Golf Course
Long Beach, CA
2004 - 2012
- Managed daily operations of pro shop, ensuring exceptional customer service and inventory management.
- Directed team of five to six employees, developing schedules to optimize workflow and task completion.
- Developed retail strategies to increase merchandise sales and improve customer engagement.
- Conducted regular inventory checks and restocked items to maintain optimal shop supply.
- Managed comprehensive billing tasks, encompassing cashier operations, account reconciliations, and timely end-of-day deposits.
- Coordinated tee-sheet bookings, adhering to twelve-minute time slots to enhance customer experience and operational flow.
Education
No Degree -
Cerritos College
Cerritos2008
No Degree -
Long Beach City College
Long Beach, CA2002
No Degree -
Biola University
La Mirada, CA1999
High School Diploma -
Valley Christina High School
Cerritos1998
Skills
- Repair techniques
- Warranty management
- Diagnostic testing
- Proficient with Service Titan software
- Email and phone correspondence
- Customer service
- Teamwork and collaboration
- Following safety practices
- Work order completion
- Problem-solving
Timeline
Warranty Technician
Thomson A/C
04.2013 - Current
Returns Manager
American Apparel
2012 - 2013
Golf Pro Shop Manager
El Dorado Golf Course
2004 - 2012
No Degree -
Cerritos College
No Degree -
Long Beach City College
No Degree -
Biola University
High School Diploma -
Valley Christina High School