Michael Yang
Belcamp,MD
Summary
Dynamic supervisor with a proven track record at UtiliQuest LLC, excelling in coaching and mentoring teams to enhance performance and customer satisfaction. Skilled in strategic planning and complex problem-solving, I foster positive relationships and implement quality control measures, driving operational excellence and employee retention.
Overview
25
25
years of professional experience
Work History
Supervisor
UtiliQuest LLC
07.2018 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained locators on the proper locating methods and set expectations of quality of work.
- Assisted locators on difficulty locates and provided guidance to locators on how they can improve their skills.
Utility Locator
UtiliQuest LLC
08.2010 - 07.2018
- Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
- Used Vivax/RD/810/Pipe Horn equipment to find subsurface utility lines and noted details in Esketch reports.
- Actively responded to emergency situations pertaining to emergency digging and excavation requests.
- Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
- Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Restaurant Waiter
Joss Cafe and Sushi Bar
01.2009 - 08.2010
- Bussed and reset tables to keep dining room and work areas clean.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Communicated with kitchen staff to enable accurate food preparation.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Utility Locator
UtiliQuest LLC
06.2001 - 12.2008
- Same as above.
Education
No Degree - Philosophy
UMBC
Baltimore, MDSkills
- Coaching and mentoring
- Relationship building
- Strategic planning
- Training and mentoring
- Quality control
- Staff discipline
- Expectation setting
- Conflict resolution
- Safety protocols
- Complex Problem-solving
- Performance management
- Customer service
Timeline
Supervisor
UtiliQuest LLC
07.2018 - Current
Utility Locator
UtiliQuest LLC
08.2010 - 07.2018
Restaurant Waiter
Joss Cafe and Sushi Bar
01.2009 - 08.2010
Utility Locator
UtiliQuest LLC
06.2001 - 12.2008
No Degree - Philosophy
UMBC