Experienced with managing intricate schedules and ensuring optimal resource allocation. Utilizes strategic planning to streamline operations and enhance team efficiency. Knowledge of effective communication techniques and organizational skills to maintain adaptability and meet project demands.
Overview
19
19
years of professional experience
Work History
Schedule Coordinator
Apex Diagnostics
Bel Air, MD
03.2025 - 02.2026
Coordinated scheduling of appointments, ensuring optimal resource allocation and efficiency.
Developed and implemented process improvements to enhance workflow and reduce scheduling conflicts.
Managed communication between departments to streamline operations and facilitate timely updates.
Analyzed scheduling trends to identify areas for improvement and optimize team performance.
Monitored schedule adherence, addressing discrepancies promptly to maintain operational efficiency.
Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
Collaborated with department managers to resolve scheduling conflicts and ensure smooth operations.
Fireplace Technician
Fireplaces N Fixins
Martins Ferry, OH
09.2023 - 01.2025
My responsibilities are to travel to customers homes to inspect, diagnose, and repair their gas fireplaces. I am responsible for communicating to the customer of what I have discovered in regards to the malfunction/operation of the unit in question.
Installed and serviced various fireplace systems to ensure optimal performance and safety compliance.
Assisted customers with product selection, providing technical expertise to enhance satisfaction.
Streamlined workflow processes by implementing best practices for system troubleshooting and repairs.
Trained new technicians on installation protocols and safety procedures to promote a knowledgeable workforce.
Conducted routine maintenance checks on equipment, identifying potential issues before they escalated.
Case Manager of Peer Support
Acadia Healthcare
Triadelphia, WV
10.2020 - 09.2024
I am a case manager at the Wheeling Comprehensive Treatment Center. My main responsibilities are to meet with patients that are in need of assistance with a broad array of issues ranging from transportation, housing, etc. I meet with the patients to establish a rapport, and find them resources to use to aid their stability while in recovery.
Coordinated care transitions and ensured continuity of services for clients across multiple programs.
Developed individualized treatment plans based on comprehensive assessments of client needs.
Monitored client progress and adjusted treatment interventions to optimize outcomes.
Educated clients and families on available resources and coping strategies for mental health issues.
Advocated for clients' rights and needs within the healthcare system, ensuring equitable access to care.
Slot Technician
Wheeling Island Hotel Casino Racetrack
Wheeling, WV
02.2015 - 03.2020
Diagnosed and repaired malfunctions in slot machines, ensuring optimal performance and guest satisfaction.
Performed routine maintenance on gaming equipment to enhance reliability and safety standards.
Oversaw inventory management of tools and spare parts, optimizing resource allocation for repairs and maintenance.
Exceeded performance goals by consistently completing assigned work orders within specified timeframes and with a high level of quality.
Collaborated with manufacturers and vendors to obtain necessary parts and equipment for repairs, maintaining an adequate inventory at all times.
Collaborated with team members to troubleshoot complex technical issues effectively and efficiently.
Trained new technicians on repair procedures and operational protocols to ensure service consistency.
Implemented process improvements that reduced machine downtime and enhanced operational efficiency.
Firearms Outfitter
Cabelas Retail
Triadelphia, WV
04.2012 - 05.2016
Assisted customers in selecting suitable outdoor gear and equipment based on individual needs.
Assisted customers in selecting appropriate firearms and accessories based on needs and preferences.
Educated clients on firearm safety, handling procedures, and local regulations.
Conducted product demonstrations to highlight features and benefits of various firearms models.
Trained new associates on store policies, product knowledge, and customer engagement strategies.
Trained new staff on product knowledge and store procedures for efficient operations.
Collaborated with team members to improve customer service and enhance sales strategies.
Implemented inventory management practices to optimize stock levels and reduce waste.
Processed customer transactions efficiently, handling cash and credit card payments accurately and securely.
Maintained product displays to ensure a visually appealing shopping environment.
Product Picker
Cardinal Health
Elm Grove, WV
01.2015 - 07.2015
My responsibilities here were to pick products using an electronic device for scanning and keeping inventory of the warehouse items. These items varied from life saving drugs to the over the counter medicines that fill drugstores. The items are loaded into plastic shipping totes, and sent to various stores, and pharmacies in the tri state region.
Operated warehouse management systems to track and manage inventory levels efficiently.
Coordinated product picking processes to ensure timely fulfillment of customer orders.
Inspected incoming shipments for accuracy and quality before stocking shelves.
Trained new staff on safe handling procedures and equipment operation standards.
Collaborated with team members to optimize workflows and enhance productivity.
General Technician
Amko Service Company
Gnadenhutten, OH
02.2007 - 04.2008
My duties at this position fell under welder/fabricator/mechanic. I did rehab work on tractor trailer units that were pressure vessels. The tankers hauled compressed gases such as Methane, Carbon Dioxide, Nitrogen. I would often have to do preliminary inspections on the manifold cabinet which involved having to pressure check gas lines, and disassemble for weld repair. Tig welding would be used to accomplish this. The brass fittings on the end of the pressure tubes would need to be checked to see if the threads were within specifications. This would be done by using a thread check collar to do this. Checking the condition of the wheel bearings was also performed. Replaced as needed. I would often have to do tire mounting with the in shop tools. Repair welds were often done on the frames, and replacing the landing gear on the front of the units. This involved using a cutting torch to remove the old landing gear, and the new unit would be welded on with a mig welder. Downloading the tanks from the unit was often performed by using an overhead crane, and various pneumatic tools. Touch up Painting of the units would often be done by hand after they would come back from the paint shop. The units would also need custom fenders made by hand as well. New air brake systems would be installed along with the new wiring harness. This would be one of the last tasks performed on the units before the final checklist would be completed. General automotive repair was also performed on some of the vehicles used by the technicians. This includes oil changes, shock/strut replacement, ODB II diagnosis, wheel bearing replacement, frame repair, head gasket replacement, electrical component diagnosis. More details upon request.
Operated and maintained various tools and equipment for efficient service delivery.
Diagnosed and resolved mechanical issues to minimize downtime and enhance productivity.
Implemented preventive maintenance schedules, extending equipment lifespan and reliability.
Conducted routine inspections to ensure compliance with safety regulations and standards.
Education
Certificate of completion - Heating and Air Conditioning technologies
Belmont College
Saint Clairsville, OH
02.2026
Certificate of completion - Phlebotomy
Belmont College
Saint Clairsville, OH
05.2019
Associate's degree - Applied science of electrical technologies
Belmont Technical College
Saint Clairsville, OH
05.2012
Associate's degree - Welding
Belmont Technical College
Saint Clairsville, OH
05.2008
High school diploma - undefined
Buckeye Local High School
Rayland, OH
05.2005
Skills
Automotive Diagnostics
Automotive Repair
Mechanical Knowledge
Welding
Facilities Maintenance
Office administration
Deadline oriented
Meeting scheduling
Case Management
Carpentry
Plumbing
Phlebotomy
First aid
Task delegation
Interests
Hiking
Playing Sports
Kayaking
Backpacking
Food Tourism
Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Animal Welfare Advocacy
Timeline
Schedule Coordinator
Apex Diagnostics
03.2025 - 02.2026
Fireplace Technician
Fireplaces N Fixins
09.2023 - 01.2025
Case Manager of Peer Support
Acadia Healthcare
10.2020 - 09.2024
Slot Technician
Wheeling Island Hotel Casino Racetrack
02.2015 - 03.2020
Product Picker
Cardinal Health
01.2015 - 07.2015
Firearms Outfitter
Cabelas Retail
04.2012 - 05.2016
General Technician
Amko Service Company
02.2007 - 04.2008
Certificate of completion - Phlebotomy
Belmont College
Associate's degree - Applied science of electrical technologies
Belmont Technical College
Associate's degree - Welding
Belmont Technical College
High school diploma - undefined
Buckeye Local High School
Certificate of completion - Heating and Air Conditioning technologies