JiHyuk (Michael) Yim
Easthampton,MA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
9
9
years of professional experience
Work History
Server
Angry Tofu Korean Cuisine
Wethersfield, CT
08.2024 - Current
- Cleaned tables and chairs to prepare dining area for next customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Filled condiments and napkin containers during slack periods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Prepared checks, itemizing total meal costs and taxes.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Manager
Pretty Woman (Clothing Store)
West Springfield, MA
01.2021 - 06.2024
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with industry regulations and company policies.
- Recruited and hired qualified candidates to fill open positions.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager
PCX (Clothing Store)
West Springfield, MA
06.2016 - 12.2021
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Collaborated with the manager to effectively address and fulfill customer requirements.
- Arranged and displayed new merchandise while ensuring the store was well-organized and visually appealing.
Education
Associate of Science - Medical Laboratory Technician
Springfield Technical Community College
Springfield, MABachelor of Science - General Biology
Southern Connecticut State University
New Haven, CT12-2022
Skills
- Table resetting
- Guest engagement
- Calm demeanor
- Allergy awareness
- Cleanliness standards
- Dining area maintenance
- High volume dining
Languages
English
Native/ Bilingual
Korean
Native/ Bilingual
Timeline
Server
Angry Tofu Korean Cuisine
08.2024 - Current
Manager
Pretty Woman (Clothing Store)
01.2021 - 06.2024
Assistant Manager
PCX (Clothing Store)
06.2016 - 12.2021
Associate of Science - Medical Laboratory Technician
Springfield Technical Community College
Bachelor of Science - General Biology
Southern Connecticut State University
Similar Profiles
Hein Zayar MinHein Zayar Min
Server at Le Tofu Korean RestaurantServer at Le Tofu Korean Restaurant
Tristan Hii Nai HAoTristan Hii Nai HAo
Waiter/Server at SBCD Korean Tofu HouseWaiter/Server at SBCD Korean Tofu House
Nina ReyesNina Reyes
Server at Mom's Kitchen Korean CuisineServer at Mom's Kitchen Korean Cuisine