Michael Ymesghen
Stone Mtn,GA
Summary
Versatile and self-motivated professional with a foundation in psychology, sales, and cybersecurity. Adept at solving problems, building client relationships, and supporting technology-driven services. Google-certified in cybersecurity, with experience in fast-paced environments requiring precision, customer care, and digital fluency. Strong communicator with proven ability to work independently-well-suited for remote technical support and customer-facing roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate (Hybrid)
Auto Stars
Tucker, Stone Mountain
07.2023 - 02.2024
- Converted leads into clients through tailored virtual presentations and online follow-ups.
- Managed CRM to track sales pipeline, follow-up emails, and customer preferences.
- Collaborated with financing teams remotely to finalize deals and documentation.
- Consistently exceeded monthly targets by delivering exceptional client care.
Receptionist / Bellman
The canopy
Atlanta, GA
06.2021 - 10.2022
- Handled inbound guest calls, inquiries, and service requests with professionalism and empathy.
- Resolved customer issues calmly and efficiently, ensuring satisfaction in high-pressure situations.
- Adapted quickly to tech platforms used for guest check-in and internal communication.
Front Clerk
Publix
Stone Mountain, GA
02.2017 - 06.2019
- Delivered consistent customer service and support at the front end.
- Operated digital point-of-sale systems and handled cash, check, and card transactions.
- Supported customer needs with efficiency and a helpful attitude.
Education
Cybersecurity Coursework - Cybersecurity
Abiatech Solution Bootcamp - Remote
Washington, DC02-2022
Bachelor of Science - Psychology
Georgia State University
Atlanta, GA07-2021
Skills
- Customer relationship management
- Sales forecasting
- CRM management
- Virtual presentations
- Self-Motivated & Results-Driven
- Client care
Certification
- Google Cybersecurity Professional Certificate
- CompTIA Security+ (in progress)
- CompTIA Network+ (in progress)
Languages
English
Native/ Bilingual
tigrinya
Full Professional
Spanish
Elementary
Timeline
Sales Associate (Hybrid)
Auto Stars
07.2023 - 02.2024
Receptionist / Bellman
The canopy
06.2021 - 10.2022
Front Clerk
Publix
02.2017 - 06.2019
Cybersecurity Coursework - Cybersecurity
Abiatech Solution Bootcamp - Remote
Bachelor of Science - Psychology
Georgia State University
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