Michael Young
Orem,UT
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, complex documentation, and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Health Assistant
MotivHealth Insurance
06.2023 - Current
- Answered incoming calls promptly and professionally, providing assistance or forwarding calls to appropriate personnel.
- Developed strong relationships with customers through exceptional customer service.
- Maintained organized filing system both electronically and manually for easy access when needed.
- Managed multiple projects and deadlines simultaneously to ensure deadlines were met.
Funeral Director Assistant
Utah Valley Mortuary
11.2021 - Current
- Upholding dignity in every detail through assisting those mourning a loss
- Communicated with funeral attendees to provide information and facilitate organized services.
Member Services Representative
Doterra Essential Oils
05.2020 - 11.2022
- Provide the highest level of customer service to customers
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Supervisor, escalation agent, and advocacy specialist cross trained in both the call center and product center
- Conferred with customers by telephone or in person to provide information about products and services and take orders
- 2 years and 7 months of experience in customer service.
Head Chef
Adventure Ketchikan Tours
05.2022 - 10.2022
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques
- Planned kitchen staff schedules to maximize coverage and encourage collaboration
- Regularly interacted with guests to obtain feedback on product quality and service levels.
Education
Bachelor of Science - Business Management
Utah Valley University
05-2026
Skills
- Insurance expertise
- Telephone and email etiquette
- Excel knowledge
- Proficient in managing multiple tasks
- Problem-solving expertise
- Client support experience
- Detail Oriented
- Tech Savvy
- Critical Thinking
- Proficient in escalation processes
- Strong interpersonal skills
- Supervision & Leadership
Certification
- Excel Essential Training (Microsoft
365), LinkedIn - Apr 24, 2024 - Marketing and HR Principles Simternship, Stukent - March 8, 2024
- OpenAI ChatGPT: Creating Custom
GPTs, LinkedIn - Apr 25, 2024
LANGUAGES
Hiligaynon - Advanced
Tagalog - Conversational
Timeline
Personal Health Assistant
MotivHealth Insurance
06.2023 - Current
Head Chef
Adventure Ketchikan Tours
05.2022 - 10.2022
Funeral Director Assistant
Utah Valley Mortuary
11.2021 - Current
Member Services Representative
Doterra Essential Oils
05.2020 - 11.2022
Bachelor of Science - Business Management
Utah Valley University
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