Michael Zane
Seffner,FL
Summary
Detail-oriented Busser with extensive experience in food service and a focus on enhancing guest satisfaction. Skilled in supporting wait staff and ensuring a clean dining environment while managing guest needs efficiently. Demonstrated ability in conflict resolution and team collaboration, committed to maintaining safety compliance and operational efficiency.
Overview
8
8
years of professional experience
Work History
Busser
The Cheesecake Factory
Brandon, Florida
01.2022 - Current
- Cleaned and set tables before and after each dining service.
- Supported servers by efficiently refilling drinks and delivering food orders to ensure timely service.
- Maintained cleanliness of dining area throughout service shifts.
- Stocked supplies such as napkins, utensils, and condiments as needed.
- Supported team during busy periods by managing dishware and glassware.
- Followed health and safety standards to maintain a safe work environment.
- Responded promptly to customer needs, enhancing overall dining experience and satisfaction.
- Bussed and reset tables in an orderly fashion.
- Maintained a friendly attitude towards customers at all times.
- Assisted team members by proactively offering support during busy shifts.
- Ensured that each table was properly set before seating guests.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Expedited food to tables to assist servers during busy periods.
- Organized storage areas for clean dishes and stocked linens.
- Transported bus tubs and carts to and from the kitchen, facilitating effective dishwashing processes.
- Participated in team meetings to discuss service improvements and guest feedback.
- Resolved guest complaints regarding cleanliness and table settings, maintaining high service standards.
- Performed closing duties such as resetting tables, and tidying service areas to prepare for the next day.
- Carried trays of dishes to the kitchen for washing, supporting kitchen staff in maintaining cleanliness.
- Assisted with dishwashing and related kitchen duties as needed during peak times.
- Effectively multitasked within fast-paced environment.
Crew Leader
Coldstone Creamery
Valrico, Florida
05.2018 - 01.2021
- Supervised daily operations and coordinated crew activities for efficient workflow.
- Trained new team members on safety protocols and operational procedures.
- Managed inventory levels and organized supplies for optimal accessibility.
- Conducted regular inspections to ensure adherence to quality standards.
- Facilitated communication among crew members to strengthen teamwork and collaboration.
- Resolved conflicts among team members to maintain a positive work environment.
- Mentored newly hired crew members to prepare each for job roles.
- Delegated daily tasks to team members to optimize group productivity.
- Managed multiple employees in various job tasks throughout phases of project completion.
- Monitored task completion to meet company standards for performance.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Inspected cleanliness, organization and safety of job sites after every shift.
- Responded promptly to customer inquiries concerning services provided by the crew.
- Enforced safety mandates and OSHA restrictions with good leadership skills.
- Conducted regular reviews of work orders to confirm completeness of project requirements.
- Recommended adjustments in working conditions and equipment use to enhance crew efficiency.
- Delivered technical support to crew members for safe and effective operation of machinery and equipment.
- Organized inventory of supplies necessary for job completion; ordered additional materials for efficient project flow.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
Education
Associate of Arts - Liberal Arts And Science
Hillsborough Community College
Tampa, FL08.2025
High School Diploma -
Brandon Academy
Brandon, FL05.2020
Skills
- Food running
- Efficient table clearing
- Cleaning and sanitizing
- Dishwashing
- Turning tables
- Dining room maintenance
- Server support
- Restaurant industry expertise
- Safety compliance
- Workplace safety
- Safety awareness
- Time management
- Shift flexibility
- Team building
- Training and mentoring
- Conflict resolution
- Problem solving
- Communication skills
- Clear communication
- Decision-making
- Performance enhancement
- Customer service
- Mentoring
- Safety compliance
Affiliations
I was in a Design Thinking class where I volunteered for an elementary school food drive. I would go every Friday to Trapnell Elementary School in Plant City, Florida, and bring food to help the kids who were not as fortunate as others.
Timeline
Busser
The Cheesecake Factory
01.2022 - Current
Crew Leader
Coldstone Creamery
05.2018 - 01.2021
Associate of Arts - Liberal Arts And Science
Hillsborough Community College
High School Diploma -
Brandon Academy