Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michael Zavodny

Summary

Experienced catering, banquet, high volume and fine dining bartender and server with one year of experience in bartending and over five years of experience in various types of event service. I'm a team player who is successful at fulfilling customer requests efficiently, with a great eye for detail, a friendly personality and a commitment to excellent customer service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bartender and Server

The Scarlet Hotel By Marriott
03.2022 - 12.2023
  • Full time dinner server at top rated fine dining restaurant. I was promoted and trained to also work as a bartender there and at the top floor bar for my last year.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Reduced wait times for drinks and meals by efficiently managing the area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Proactively addressed potential conflicts or disturbances among patrons, and monitored alcohol consumption, maintaining a safe atmosphere for all guests.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Monitored dietary restrictions and served guests with special needs.
  • Applied knowledge of cocktails, wine, cider and beer as well as appropriate entree pairings,
  • Displayed enthusiasm and promoted [Type] service to customers, successfully increasing referrals and walk-in business.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server

Ollie And Hobbes
05.2023 - 08.2023
  • Part-time day server during summer break at high volume restaurant.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Shopper Grocery and Restaurant Shopper

HyVee Aisles Online
05.2021 - 03.2022
  • Personal shopper for groceries and restaurant items during the Covid 19 pandemic. Maintained the highest levels of cleanliness to ensure customer safety. Facilitated contactless pickups by customer.
  • Ensured proper storage of hot and cold items during transportation, minimizing spoilage or damage risks.
  • Demonstrated expert knowledge of store layouts, enabling efficient navigation and product retrieval.
  • Enhanced customer satisfaction by efficiently fulfilling grocery and restaurant orders and ensuring product quality.
  • Trained fellow shoppers by sharing best practices and offering assistance during high-traffic periods or challenging situations.
  • Employed problem-solving skills to address out-of-stock situations creatively while maintaining customer satisfaction levels.

Beverage Server

The Comedy Loft
09.2018 - 03.2020
  • Beverage server and other front of house duties at a comedy club featuring national touring comedians. Served customers and attended to the needs of comedians in the green room.
  • Greeted people who walked through the door and led them to their seats. Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
  • Cleaned bathrooms throughout the night if necessary, and checked hallways.
  • Opening and closing duties, including set up and clean up.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.

Catering Server

Skeeter Barnes
05.2017 - 08.2018
  • Catering server for high profile events, including weddings, University of Nebraska Athletic Department and corporate events.
  • Assisted in all levels of service including food preparation, transportation, set up, service and cleanup.
  • Upheld the company''s reputation for excellence by adhering to established service standards while continually seeking opportunities for improvement in personal performance.

Education

Bachelor of Arts - Theatre Performance

University of Nebraska - Lincoln
Lincoln, NE

Skills

  • High cleanliness standards and attention to detail
  • Team player with positive and can do attitude
  • Exceptional Customer and Guest Service skills
  • Strong work ethic
  • Banquet Hall/Catering experience, including set up and tear down
  • Professional appearance
  • Friendly, helpful personality
  • Fine dining and high volume experience
  • Food and beverage pairing knowledge
  • Some wine pairing knowledge
  • Menu memorization and recommendations
  • Bartending experience, including Beverage preparation and serving
  • Order accuracy and excellent problem solving skills
  • Food handling experience
  • POS system experience
  • Flexible and highly attentive to guest needs

Certification

NYC Tips

NYC Food handling

Timeline

Server

Ollie And Hobbes
05.2023 - 08.2023

Bartender and Server

The Scarlet Hotel By Marriott
03.2022 - 12.2023

Shopper Grocery and Restaurant Shopper

HyVee Aisles Online
05.2021 - 03.2022

Beverage Server

The Comedy Loft
09.2018 - 03.2020

Catering Server

Skeeter Barnes
05.2017 - 08.2018

Bachelor of Arts - Theatre Performance

University of Nebraska - Lincoln

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Michael Zavodny