Michaela Bailey
Ellenwood,GA
Summary
Dedicated and compassionate health care professional with vast experience providing medical assistance, office management, and prior authorization within a medical environment. Demonstrated competency in patient care, documentation, effective communication, and collaboration with other health care professionals. Strategic team player, skilled in managing electronic health records, driving sales, and delivering excellent customer service. Detail-oriented professional passionate about supporting cutting-edge projects that promote the advancement of patient care and the well-being of the community.
Overview
12
12
years of professional experience
Work History
Prior Authorization Specialist
Oak Street Health
04.2021 - 01.2024
- Provide great customer service to patients calling in.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.
- Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Communicated with people from various cultures and backgrounds on application process.
Phlebotomist
Fertility Center Of Illinois
12.2014 - 02.2021
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Reviewed patient records for accuracy and completeness.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Organized daily work based on collection priority.
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
Medical Assistant / Administrative Office Manager
Advanced Women's Health
01.2012 - 01.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provide great customer services to patients coming in and out of our facility.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Prepared lab specimens for diagnostic evaluation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Education
Medical Assitance Diploma -
Olympia College
Chicago, IL09.2005
Skills
- Medical Coding
- Authorizations
- Data Entry
- Understanding of Insurance Details
- Attention to Detail
- Multitasking Capabilities
- Customer Service Orientation
- Medical Terminology
- Patient Scheduling
Timeline
Prior Authorization Specialist
Oak Street Health
04.2021 - 01.2024
Phlebotomist
Fertility Center Of Illinois
12.2014 - 02.2021
Medical Assistant / Administrative Office Manager
Advanced Women's Health
01.2012 - 01.2016
Medical Assitance Diploma -
Olympia College
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