Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michaela Brown

Athens

Summary

I am an enthusiastic and dedicated professional seeking to lead your team as a Patient Access Supervisor. With a strong commitment to providing exceptional service and a proven track record in fast-paced environments, I am eager to contribute my skills and passion for helping others. I thrive in collaborative settings and am excited about the opportunity to make a positive impact within Ensemble Health Partners. Having extensive experience in managing operations, developing teams, and fostering a culture of collaboration and engagement have prepared me to lead patient access functions effectively. I'm particularly passionate about driving efficiency, improving processes, and creating positive experiences for both patients and staff. I have worked tirelessly to familiarize myself with being proficient in EPIC, Excel, Power Point, and Word Documents as to facilitate a smooth workflow for myself and my colleagues. Leading a positive and supportive atmosphere is critical to the growth and development of Patient Access as a whole. Once I've been given the opportunity to lead this team, observing key performance indicators will prove my ability to drive this department to success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Ensemble Health Partners
03.2023 - Current
  • Facilitated smooth patient flow, decreasing wait times
  • Coordinated insurance verifications, reducing claim denials
  • Trained new staff on best practices, improving team performance significantly

Tow Truck Dispatcher

Alliance Towing and Recovery
08.2022 - 02.2023
  • Managed high-stress situations, ensuring timely service under pressure
  • Utilized software tools to optimize fleet management and reduce costs
  • Resolved customer complaints swiftly, maintaining an outstanding rating

Class A CDL Truck Driver

The Waggoners Trucking
09.2020 - 07.2022
  • Managed routes efficiently, reducing fuel costs annually
  • Trained new drivers, improving team performance and safety awareness
  • Demonstrated excellent communication skills, fostering teamwork and trust

Education

Certificate - Farm And Ranch Management

Trinity Valley Community College
Athens, TX

High School Diploma -

Boys Town High School
Boys Town, Ne

Skills

  • Adaptability
  • Effective problem solving
  • Team management
  • Problem-solving
  • Multitasking and organization
  • Team leadership
  • HIPAA compliance
  • Effective written and verbal communication

Certification

  • Certified Revenue Cycle Representative (CRCR) - Healthcare Financial Management Association.
  • Specialized Mentor and Revenue cycle Trainer - Ensemble Health Partners - (In Progress)

Timeline

Patient Access Representative

Ensemble Health Partners
03.2023 - Current

Tow Truck Dispatcher

Alliance Towing and Recovery
08.2022 - 02.2023

Class A CDL Truck Driver

The Waggoners Trucking
09.2020 - 07.2022

Certificate - Farm And Ranch Management

Trinity Valley Community College

High School Diploma -

Boys Town High School
Michaela Brown